Renewals Specialist

About the role

The Renewals Specialist will manage the end-to-end renewal lifecycle for assigned accounts to support recurring revenue, strengthen client relationships, and contribute to the mission of safer healthcare through long-term customer partnerships. This is an exciting time to join RLDatix as we are in the midst of building the Customer Success function.

Responsibilities

• Manage contract renewals for assigned accounts using internal systems and processes to maximize retention and preserve revenue
• Oversee renewal pipeline and forecasting in order to provide accurate revenue projections and ensure timely closures
• Collaborate with internal teams (Customer Success, Sales, Finance, Legal) to optimize playbooks, governance, and renewal strategy
• Assess account health and renewal risk in order to deploy retention strategies and support customer satisfaction
• Track and report on renewal performance metrics to identify trends and continuously improve outcomes

Requirements

• Previous experience in customer success or SaaS renewals, ideally within a growing organization (experience with acquisitions is a plus)
• Ability to thrive in ambiguity and navigate gray areas in a fast-changing, dynamic environment
• Proven success quickly learning new systems and processes and adapting to change
• Familiarity with contracts, terms, and basic legal language is ideal
• Sincere interest in joining a new team and function within our organization that is actively being built and shaped
• A knack for working collaboratively across teams within a fast-paced, customer-focused environment

Qualifications

• Remote or hybrid candidates are welcome, with preference given to those located within a 1-hour drive of one of our offices (Chicago, IL; Carmel, IN; Toronto, ON; Charleston, SC; Lehi, UT)

Benefits

• Health, dental, vision, life, disability insurance
• 401K
• Paid time off
• Paid holidays

Pay

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Schedule

Hybrid employees work in office approximately 50% of the month.