Renewals Specialist
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences.
We need to parse the job posting and extract relevant sections: About the Team, About the Job, In Your First 30 Days, In Your First 60 Days, In 90 days, In 120 days, We're looking for proven examples..., Location, Performance Driven, Compensation, Benefits, etc.
We need to decide which sections to include: The instructions say use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can also use other headings? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings if appropriate. But we can also use other headings? It says "use for section headings (e.g. ...)" meaning we should use h3 for any section headings, and the examples are typical ones. Likely we should map content to those categories: About the role (maybe About the Job), Responsibilities (duties), Requirements/Qualifications/Skills (experience needed), Benefits, Pay, Schedule.
We need to avoid filler sections. So we need to decide which sections have real content.
Let's extract:
- About the Team: description of CSM team. Could be "About the Team" but not in list. Could map to "About the role"? Might be better to have "About the Team" as a heading? The instruction says use h3 for section headings (e.g. About the role, Responsibilities...). It doesn't forbid other headings, but says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. But we could also include "About the Team" as a heading if it's substantive. However they said "Prefer a few substantive sections over many thin ones." So maybe combine About the Team and About the Job into "About the role". But we need to preserve all substantive information. We could have a section "About the role" that includes both About the Team and About the Job description.
Let's think: The job posting includes:
- About OpenSesame (company description) - could be omitted? It's substantive but maybe not needed for role. Could be part of About the role.
- About the Team: description of CSM team.
- About the Job: As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts... etc.
- In Your First 30 Days: bullet-like paragraphs.
- In Your First 60 Days: similar.
- In 90 days: similar.
- In 120 days: similar.
- We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
- Although it should go without saying (but it doesn't), OpenSesame is an equal opportunity employer... (EEO boilerplate) - remove.
- We use AI... (some fluff) maybe keep? It's about AI usage. Might be considered substantive? Could be part of About the role.
- Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
- Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
- Compensation: The base salary for this role will be $100,000 USD. ... (pay transparency etc.)
- Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth.
- Equal Employment Opportunity: boilerplate - remove.
- Pay Transparency: duplicate of compensation? Remove.
- CPRA (California Candidates): legal - remove.
- We Care About Your Security: scam warning - remove.
Thus we need to produce HTML with sections: maybe About the role (combining About OpenSesame, About the Team, About the Job, Performance Driven? Actually Performance Driven is more about expectations). Responsibilities: could be the "In Your First 30/60/90/120 days" sections combined as responsibilities over time. Or we could treat those as "Responsibilities" with subpoints.
Requirements/Qualifications/Skills: The "We're looking for proven examples..." plus maybe "Performance Driven" about self-starters, track record, etc. Also maybe "Location" could be Schedule? Actually schedule is about travel days.
Pay: Compensation section.
Benefits: Benefits section.
Schedule: Location and travel expectations (up to 15 days travel per year). Could be Schedule.
Thus we can produce sections:
About the role
with paragraphs about OpenSesame, Team, Job description.
Responsibilities
with - items for each timeframe (30,60,90,120 days) maybe summarizing duties.
Qualifications
with - items for proven examples, self-starter, track record, etc.
Benefits
with - items.
Pay
with base salary $100,000 USD.
Schedule
with remote-first, up to 15 days travel per year.
We must not include filler sections. Ensure we don't include empty headings.
We must preserve all substantive information: need to include details from each bullet.
Let's extract details:
About OpenSesame: "OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change."
About the Team: "Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs. Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction."
About the Job: "As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you'll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs. We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process."
In Your First 30 Days: list of bullet-like sentences:
- Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey.
- Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal.
- Become proficient in CPQ/SFDC and the systems that support the renewals process.
- Generate quotes and Sales Orders and begin closing opportunities with guidance.
- Confidently articulate the value of OpenSesame products and services during internal and customer conversations.
In Your First 60 Days:
- Actively engage with customers and internal stakeholders to manage assigned renewals.
- Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals.
- Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification.
- Complete RFPs in our internal tool in partnership with CSMs.
- Forecast and begin closing upcoming renewals while identifying early upsell opportunities.
In 90 days:
- Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers.
- Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities.
- Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting.
- Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy.
In 120 days:
- Take over full management of enterprise renewals.
- Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes.
- Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis.
- Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth.
We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
Performance Driven: "We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days."
Location: "This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year."
Compensation: "The base salary for this role will be $100,000 USD. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals."
Benefits: "Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock
for prose. Do NOT repeat the job title as a heading (the page already shows it) and do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Output ONLY the HTML fragment — no /, no markdown code fences. We need to parse the job posting and extract relevant sections: About the Team, About the Job, In Your First 30 Days, In Your First 60 Days, In 90 days, In 120 days, We're looking for proven examples..., Location, Performance Driven, Compensation, Benefits, etc. We need to decide which sections to include: The instructions say use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. But we can also use other headings? It says "use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings if appropriate. But we can also use other headings? It says "use for section headings (e.g. ...)" meaning we should use h3 for any section headings, and the examples are typical ones. Likely we should map content to those categories: About the role (maybe About the Job), Responsibilities (duties), Requirements/Qualifications/Skills (experience needed), Benefits, Pay, Schedule.
We need to avoid filler sections. So we need to decide which sections have real content.
Let's extract:
- About the Team: description of CSM team. Could be "About the Team" but not in list. Could map to "About the role"? Might be better to have "About the Team" as a heading? The instruction says use h3 for section headings (e.g. About the role, Responsibilities...). It doesn't forbid other headings, but says "use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. But we could also include "About the Team" as a heading if it's substantive. However they said "Prefer a few substantive sections over many thin ones." So maybe combine About the Team and About the Job into "About the role". But we need to preserve all substantive information. We could have a section "About the role" that includes both About the Team and About the Job description.
Let's think: The job posting includes:
- About OpenSesame (company description) - could be omitted? It's substantive but maybe not needed for role. Could be part of About the role.
- About the Team: description of CSM team.
- About the Job: As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts... etc.
- In Your First 30 Days: bullet-like paragraphs.
- In Your First 60 Days: similar.
- In 90 days: similar.
- In 120 days: similar.
- We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
- Although it should go without saying (but it doesn't), OpenSesame is an equal opportunity employer... (EEO boilerplate) - remove.
- We use AI... (some fluff) maybe keep? It's about AI usage. Might be considered substantive? Could be part of About the role.
- Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
- Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
- Compensation: The base salary for this role will be $100,000 USD. ... (pay transparency etc.)
- Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth.
- Equal Employment Opportunity: boilerplate - remove.
- Pay Transparency: duplicate of compensation? Remove.
- CPRA (California Candidates): legal - remove.
- We Care About Your Security: scam warning - remove.
Thus we need to produce HTML with sections: maybe About the role (combining About OpenSesame, About the Team, About the Job, Performance Driven? Actually Performance Driven is more about expectations). Responsibilities: could be the "In Your First 30/60/90/120 days" sections combined as responsibilities over time. Or we could treat those as "Responsibilities" with subpoints.
Requirements/Qualifications/Skills: The "We're looking for proven examples..." plus maybe "Performance Driven" about self-starters, track record, etc. Also maybe "Location" could be Schedule? Actually schedule is about travel days.
Pay: Compensation section.
Benefits: Benefits section.
Schedule: Location and travel expectations (up to 15 days travel per year). Could be Schedule.
Thus we can produce sections:
About the role
with paragraphs about OpenSesame, Team, Job description.
Responsibilities
with - items for each timeframe (30,60,90,120 days) maybe summarizing duties.
Qualifications
with - items for proven examples, self-starter, track record, etc.
Benefits
with - items.
Pay
with base salary $100,000 USD.
Schedule
with remote-first, up to 15 days travel per year.
We must not include filler sections. Ensure we don't include empty headings.
We must preserve all substantive information: need to include details from each bullet.
Let's extract details:
About OpenSesame: "OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change."
About the Team: "Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs. Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction."
About the Job: "As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you'll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs. We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process."
In Your First 30 Days: list of bullet-like sentences:
- Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey.
- Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal.
- Become proficient in CPQ/SFDC and the systems that support the renewals process.
- Generate quotes and Sales Orders and begin closing opportunities with guidance.
- Confidently articulate the value of OpenSesame products and services during internal and customer conversations.
In Your First 60 Days:
- Actively engage with customers and internal stakeholders to manage assigned renewals.
- Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals.
- Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification.
- Complete RFPs in our internal tool in partnership with CSMs.
- Forecast and begin closing upcoming renewals while identifying early upsell opportunities.
In 90 days:
- Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers.
- Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities.
- Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting.
- Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy.
In 120 days:
- Take over full management of enterprise renewals.
- Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes.
- Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis.
- Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth.
We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
Performance Driven: "We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days."
Location: "This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year."
Compensation: "The base salary for this role will be $100,000 USD. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals."
Benefits: "Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It implies we should use those headings when appropriate. But we could also include "About the Team" as a heading if it's substantive. However they said "Prefer a few substantive sections over many thin ones." So maybe combine About the Team and About the Job into "About the role". But we need to preserve all substantive information. We could have a section "About the role" that includes both About the Team and About the Job description.
Let's think: The job posting includes:
- About OpenSesame (company description) - could be omitted? It's substantive but maybe not needed for role. Could be part of About the role.
- About the Team: description of CSM team.
- About the Job: As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts... etc.
- In Your First 30 Days: bullet-like paragraphs.
- In Your First 60 Days: similar.
- In 90 days: similar.
- In 120 days: similar.
- We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
- Although it should go without saying (but it doesn't), OpenSesame is an equal opportunity employer... (EEO boilerplate) - remove.
- We use AI... (some fluff) maybe keep? It's about AI usage. Might be considered substantive? Could be part of About the role.
- Location: This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year.
- Performance Driven: We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days.
- Compensation: The base salary for this role will be $100,000 USD. ... (pay transparency etc.)
- Benefits: Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock options, volunteer time off, Employee Resource Groups, and a generous professional development program with dedicated annual time off for learning and growth.
- Equal Employment Opportunity: boilerplate - remove.
- Pay Transparency: duplicate of compensation? Remove.
- CPRA (California Candidates): legal - remove.
- We Care About Your Security: scam warning - remove.
Thus we need to produce HTML with sections: maybe About the role (combining About OpenSesame, About the Team, About the Job, Performance Driven? Actually Performance Driven is more about expectations). Responsibilities: could be the "In Your First 30/60/90/120 days" sections combined as responsibilities over time. Or we could treat those as "Responsibilities" with subpoints.
Requirements/Qualifications/Skills: The "We're looking for proven examples..." plus maybe "Performance Driven" about self-starters, track record, etc. Also maybe "Location" could be Schedule? Actually schedule is about travel days.
Pay: Compensation section.
Benefits: Benefits section.
Schedule: Location and travel expectations (up to 15 days travel per year). Could be Schedule.
Thus we can produce sections:
About the role
with paragraphs about OpenSesame, Team, Job description.
Responsibilities
with - items for each timeframe (30,60,90,120 days) maybe summarizing duties.
Qualifications
with - items for proven examples, self-starter, track record, etc.
Benefits
with - items.
Pay
with base salary $100,000 USD.
Schedule
with remote-first, up to 15 days travel per year.
We must not include filler sections. Ensure we don't include empty headings.
We must preserve all substantive information: need to include details from each bullet.
Let's extract details:
About OpenSesame: "OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change."
About the Team: "Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs. Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction."
About the Job: "As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you'll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs. We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process."
In Your First 30 Days: list of bullet-like sentences:
- Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey.
- Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal.
- Become proficient in CPQ/SFDC and the systems that support the renewals process.
- Generate quotes and Sales Orders and begin closing opportunities with guidance.
- Confidently articulate the value of OpenSesame products and services during internal and customer conversations.
In Your First 60 Days:
- Actively engage with customers and internal stakeholders to manage assigned renewals.
- Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals.
- Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification.
- Complete RFPs in our internal tool in partnership with CSMs.
- Forecast and begin closing upcoming renewals while identifying early upsell opportunities.
In 90 days:
- Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers.
- Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities.
- Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting.
- Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy.
In 120 days:
- Take over full management of enterprise renewals.
- Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes.
- Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis.
- Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth.
We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact.
Performance Driven: "We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days."
Location: "This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year."
Compensation: "The base salary for this role will be $100,000 USD. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals."
Benefits: "Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock
Qualifications
with- items for proven examples, self-starter, track record, etc.
Benefits
with- items.
Pay
withbase salary $100,000 USD.
Schedule
withremote-first, up to 15 days travel per year. We must not include filler sections. Ensure we don't include empty headings. We must preserve all substantive information: need to include details from each bullet. Let's extract details: About OpenSesame: "OpenSesame is the trusted partner for Workforce Reinvention in the age of AI. OpenSesame delivers integrated software, curated and customizable content, and expert services – embedded into existing learning, HR, and work systems – to help organizations expand their human+AI potential and thrive through change." About the Team: "Our Customer Success Managers are dedicated partners to our customers, working closely with them to understand their training goals and ensure OpenSesame delivers meaningful results. They provide ongoing guidance, recommend the right solutions, and help customers maximize the value of their learning programs. Through thoughtful engagement and strong relationship-building, the CSM team drives utilization, supports strategic initiatives, and helps customers maintain momentum with OpenSesame. Their impact is reflected in renewals, account growth, reduced churn, and consistently high customer satisfaction." About the Job: "As a Renewals Specialist, you'll be the engine powering our customer retention and expansion efforts. Partnering closely with our Customer Success Managers, you'll drive the entire renewal cycle—from developing pricing strategy and leading negotiations to crafting proposals, generating quotes, sending Sales Orders, closing opportunities, and completing RFPs. We're looking for a proactive, experienced Procurement, Vendor Management, Account Management, or Sales professional with strong negotiation skills, who will work with CSMs to prove the value delivered to our customers and drive the contract renewal process." In Your First 30 Days: list of bullet-like sentences: - Gain a deep understanding of how OpenSesame Customer Success Managers operate and how renewals support the overall customer journey. - Build strong working relationships with internal and cross-functional teams, including Sales, Finance, and Legal. - Become proficient in CPQ/SFDC and the systems that support the renewals process. - Generate quotes and Sales Orders and begin closing opportunities with guidance. - Confidently articulate the value of OpenSesame products and services during internal and customer conversations. In Your First 60 Days: - Actively engage with customers and internal stakeholders to manage assigned renewals. - Begin crafting pricing proposals in collaboration with CSMs and proactively resolve roadblocks to ensure on-time renewals. - Review customer usage metrics and clearly articulate value delivered to reinforce renewal justification. - Complete RFPs in our internal tool in partnership with CSMs. - Forecast and begin closing upcoming renewals while identifying early upsell opportunities. In 90 days: - Fully own the renewals and upsell lifecycle—from outreach to negotiation to close—for SMB and mid-market customers. - Diagnose renewal risks, lead negotiation calls with Procurement teams, and collaborate with CSMs on enterprise opportunities. - Confidently manage the renewals pipeline, ensuring continuous and accurate forecasting. - Drive customer retention and expansion by contributing to a streamlined, customer-centered renewal strategy. In 120 days: - Take over full management of enterprise renewals. - Build strong cross-functional partnerships with Customer Success, Sales, Finance, and Legal to support seamless renewal and contract processes. - Maintain accurate, up-to-date records of activities, opportunities, and forecasts in Salesforce on a daily basis. - Demonstrate a solid grasp of customer needs, market dynamics, and expansion opportunities to further strengthen retention and revenue growth. We're looking for proven examples from your career that show you can do this job, that you've built systems, driven alignment, and created impact at scale. When you look back a year from now, you'll know you've made OpenSesame better, faster, and stronger because of your impact. Performance Driven: "We're looking for self-starters with a track record of delivering excellent results, but we're highly selective about who we hire. We don't focus on typical job requirements; instead, we're interested in specific examples from your past experiences. All positions can be based anywhere in the US, and require up to 15 days of travel per year, with senior management and leadership teams requiring up to 35 days." Location: "This position can be based anywhere in the US. We operate as a remote-first company and invest in all-company in-person meetings several times a year." Compensation: "The base salary for this role will be $100,000 USD. We carefully consider a wide range of compensation factors, relying on market data to determine compensation and consider your specific job family, background, skills, and experience. We prioritize pay transparency, fairness, and equity to create a positive and inclusive work environment, regularly reviewing our compensation practices to align with our values and goals." Benefits: "Benefits include comprehensive medical, dental, and vision coverage, flexible PTO, 401(k) matching, incentive stock
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