Renewals Sales Support

Santa Clara, California, United States

About the role

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. Most teams work from the office full time, with flexibility when it’s needed, to support real-time problem-solving, stronger relationships, and precision-driven outcomes.

Responsibilities

• Own the daily creation and administration of accurate subscription and support renewal quotes. Partner with inside/field sales and distributors to ensure quotes are delivered 90–120 days prior to expiration.
• Proactively manage and follow up on high-velocity commercial renewals to increase on-time renewal rates and minimize churn.
• Act as a primary point of contact for channel partners; provide them with upcoming renewal reports and visibility into their install base to drive partner-led growth.
• Maintain a source of truth by ensuring all installed customer base and service contract information is accurate in Salesforce.com (SFDC) and SAP. Document detailed notes and quote revisions to ensure a seamless audit trail.
• Identify system bottlenecks or quoting discrepancies and work with the Manager to implement "Playbook" improvements. Serve as a first line of defense in resolving complex quoting issues.
• Provide "bridge" support for the wider renewals team, stepping in to manage territory coverage during vacancies or leaves of absence to ensure zero lapse in customer service.
• Coordinate with Operations, IT, and Asset Management teams to handle credit requests and asset transfers, ensuring the sales motion remains fluid.

Requirements

• 1–3 years of experience in sales operations, quoting, renewals, or a channel support environment; new graduates welcomed.
• Strong hands-on experience with Salesforce.com (SFDC) and SAP (specifically the Sales & Distribution module) or similar ERP systems.
• Proven ability to manage high volumes of data with extreme attention to detail and accuracy.
• Exceptional verbal and written communication; comfortable articulating complex renewal licensing models to internal sales teams and external partners.
• A proactive self-starter who thrives in a fast-paced, deadline-driven environment and is comfortable with evolving processes.
• Ability to quickly learn and explain complex cybersecurity product offerings, subscriptions, and renewal licensing models.

Pay

Starting base salary is expected to be in the range of $57,000.00 - $91,500.00 per year. The offered compensation may also include restricted stock units and a bonus.

Benefits

A description of employee benefits may be found here.