Renewals Representative, LATAM (Detroit, MI)

About the role

Your role at Dynatrace is to manage and track the entire renewal process, coordinating and communicating with Sales, Finance, and other members of the organization. You will work closely with partners and customers, understanding contracts and terms, generating and sending quotes 120 days in advance, engaging customers in a value discussion, and providing information for internal and external customers regarding quotes, reinstatements, co-terminations, and contract consolidations.

Responsibilities

• Coordinate and communicate customer renewal intentions with Sales, Finance, and other members of the organization.
• Generate and send quotes 120 days in advance that meet the customers' contractual requirements.
• Engage customers in a value discussion surrounding their renewal, building relationships with key stakeholders to aid on-time renewals.
• Work closely with Account Managers and Customer Success Managers on customer strategies and sales plans.
• Provide information to internal and external customers regarding quotes, reinstatements, co-termination, and consolidation of contracts.
• Perform additional duties as required.

Requirements

• Experience working with software renewals.
• Proven ability to assess, manage, and operate effectively given multiple priorities in a time-sensitive environment.
• Proven ability to manage high volumes of renewals at any given time.
• Self-starter, highly motivated, and committed to getting results.
• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy.
• Excellent verbal and written communication skills.
• Proven track record of flexibility in a team setting.
• Excellent word processing and spreadsheet experience in MS Word and Excel.

Qualifications

• Knowledge of Dynatrace software products.
• Knowledge of licensing and product pricing.
• Basic Sales skills.
• Good numeracy skills.

Skills

• Portuguese/Spanish spoken and written (advantageous).

Benefits

• Compensation and Rewards: Total compensation includes a strong base salary and a lucrative variable commission structure. Base Salary Range: $69,000 - $86,000. Variable Pay: Additional commission tied directly to your success and performance targets.
• Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.
• Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.
• Health & Wellness: Premium medical and dental benefits.

Pay

Base Salary Range: $69,000 - $86,000. Variable Pay: Additional commission tied directly to your success and performance targets.

Schedule

Unspecified.

Benefits

• Compensation and Rewards: Total compensation includes a strong base salary and a lucrative variable commission structure. Base Salary Range: $69,000 - $86,000. Variable Pay: Additional commission tied directly to your success and performance targets.
• Equity & Financial Future: Eligibility for Restricted Stock Units (RSUs), an Employee Stock Purchase Plan (ESPP), and a company-matched 401(k) program.
• Time to Recharge: Unlimited personal time off (PTO) and 4 Dynatrace Wellness Days a year.
• Health & Wellness: Premium medical and dental benefits.