Renewals Manager

About the role

First Databank (FDB) is currently seeking a Renewals Manager to own the end-to-end renewal lifecycle for assigned customer accounts. This role partners cross-functionally with Sales, Customer Success, Legal, Finance, and Operations to execute timely renewals, improve forecasting accuracy, and support scalable revenue growth.

Responsibilities

• Manage a portfolio of customer renewals across multiple contract types and segments.
• Drive proactive renewal engagement beginning 90–180 days prior to contract expiration.
• Cook up renewal timelines, approvals, pricing validation, and execution activities.
• Ensure all contracts are renewed, amended, or terminated in accordance with company policies and compliance standards.
• Maintain renewal documentation accuracy within CRM and contract management systems.
• Achieve assigned gross and net revenue retention targets.
• Identify renewal risk indicators and escalate high-risk accounts with mitigation recommendations.
• Maintain accurate renewal forecasts, including close probability, timing, and revenue impact.
• Analyze renewal trends, customer usage patterns, and pricing opportunities to improve retention outcomes.
• Partner with Customer Success and Account Management teams to align renewal strategy with customer health and adoption.
• Collaborate with Legal and Finance on non-standard contract terms, invoicing, and pricing approvals.
• Support Sales teams with expansion opportunities identified during renewal discussions.
• Work with Revenue Operations to improve renewal workflows, reporting, and automation.
• Utilize AI-enabled tools for renewal forecasting, contract summarization, risk identification, and workflow prioritization.
• Validate AI-generated contract insights for accuracy and business applicability.
• Identify repetitive renewal activities appropriate for automation.
• Support adoption of AI-assisted operational processes across renewal workflows.

Required Skills

• Renewal Strategy Execution
• Revenue Retention Management
• Contract Administration
• Forecast Accuracy
• Cross-Functional Collaboration
• Customer Communication
• Operational Process Improvement
• Data Analysis & Reporting
• Risk Identification & Escalation
• AI-Assisted Workflow Management

Required Experience

• Experience supporting enterprise or mid-market customer renewals.
• Familiarity with recurring revenue metrics including ARR, GRR, and NRR.
• Exposure to AI-assisted workflow tools, contract analytics platforms, or revenue intelligence software.
• Knowledge of subscription pricing and escalation frameworks.