Renewals Manager

About the role

At Bluesight, our mission is to create groundbreaking solutions that increase efficiency, safety and visibility for health systems, hospital pharmacy, and pharmaceutical manufacturers. We empower our customers to deliver the right medicine to the right patient at the right time, every time. The Renewals Manager focuses on the latter half of the customer lifecycle: securing contract renewals, negotiating terms, and minimizing revenue churn. The territory encompasses a customer base worth $30 M to $40 M in total recurring revenue, and retaining this revenue at the highest rate possible while partnering with customers and internal teams such as Customer Success and Sales is pivotal to Bluesight’s continued growth.

Responsibilities

• Demonstrate strong organization to manage the renewal lifecycle, from quoting, internal approvals, negotiation, and contracting.
• Manage and negotiate all existing renewal contracts for customer accounts, effectively communicate contract terms, path to value, and position Bluesight for a positive outcome.
• Apply strong project‑management practices, including managing multiple renewal engagements, all commencing a minimum of 90 days prior to the renewal date.
• Maintain accurate and up‑to‑date data in CRM, such as contact details, forecasting, correct pricing, and pipeline management.
• Assist customers with requests related to renewal maintenance and invoicing.
• Foster relationships with your client base.
• Achieve and exceed established dollar and unit retention targets (by customer and by product) and upsell/cross‑sell expansion.
• Probe for additional sales opportunities on all customer calls.
• Develop a thorough understanding of each customer's unique business goals and needs.
• Lead quarterly account review sessions with Bluesight Commercial Leadership to communicate customer risk, overall health, and areas of business expansion.

Required Qualifications

• Minimum of 5 years of account management and renewal experience, including forecasting, contract proposal/pricing creation, negotiation, and contract execution.
• Demonstrated client‑service focus in all interactions.
• Ability to operate with high energy and flexibility in a fast‑paced, constantly evolving team environment.
• Excellent organizational and problem‑solving skills; detail‑oriented, self‑motivated, resourceful, and reliable.
• Strong ability to quickly establish rapport and build relationships.
• Exceptionally strong communication skills, both internally and externally.
• Ability to read situations and people and react accordingly.
• Proven ability to meet deadlines and deliver results in a timely manner.
• Experience with Salesforce preferred.
• Experience in SaaS industry required; healthcare SaaS experience preferred.
• Open to applicants in the continental United States.

Benefits

• Competitive salary.
• Unlimited vacation days.
• Generous insurance coverage.
• 401(k) program with company match.
• Fun, collaborative culture focused on innovation and teamwork.

Pay

The standard base pay range for this role is $80,000 to $100,000 annually. In addition to base salary, the position is eligible for commission/variable compensation based on achieving specified quotas/KPIs, with an expected total on‑target earnings (OTR) of $100,000‑$120,000 annually. Actual amounts may vary depending on the position offered, experience, performance, and location.