Renewals Account Manager

About the Company

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality, centered on customer obsession, collaboration, ownership, and accountability.

About the Role

This is a remote role reporting to the Manager of AMS Commercial Renewals in the WW Renewals department. As a Renewals Specialist, you will be an integral part of Zscaler's global Sales and Go-to-Market team, focused on delighting customers, nurturing trusted partnerships, and driving a secure, cloud-enabled digital future. You will play a crucial role in cementing our position as a world leader in cloud security by managing a high volume of renewals and contributing to customer success.

Responsibilities

• Manage the timely renewal of contracts for customers in the commercial segment with $50K and lower ARR, a threshold that may change based on business needs
• Ensure high customer and partner satisfaction throughout a high volume of renewal workstreams
• Work directly with deal desk, pricing, partners, customer success, sales operations, account executives, and the end customer to get contracts renewed on time
• Adopt and champion AI tools to stay on top of all tasks and improve productivity to meet and exceed targets in a variable compensation model
• Develop an understanding of Zscaler products to help migrate existing contracts to current SKUs and identify potential upsell opportunities for the account executive to pursue

Success Profile

• Act like an owner by using your passion for the mission to fuel your bias for action, operating with integrity, and adapting to what’s needed to navigate seamlessly between high-level strategy and hands-on execution
• Be a problem-solver who seeks out challenges and is energized by finding solutions, knowing that solving hard problems delivers the biggest impact
• Be customer-obsessed, building deep empathy for internal and external customers, anchoring decisions in solving their real-world problems, and championing their needs from start to finish
• Operate with urgency, understanding that speed and quality are not mutually exclusive in a high-growth environment, and apply a relentless focus on execution to deliver high-impact results quickly
• Be driven by innovation, holding a deep curiosity for how things work, and energized by solving complex technical challenges while looking for better, more secure, and scalable ways to accelerate transformation

Requirements

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• A strong background in a high-volume renewal, sales, or account management environment
• Proven ability to manage a large number of transactions and consistently meet targets
• Excellent collaboration skills and experience working with cross-functional teams like deal desk, partners, and customer success
• Exceptional organizational and time-management skills to handle a high volume of workstreams

Preferred Qualifications

• Active use of AI in role to drive more insight, improve personal productivity, and increase quality of your and your team’s work
• Knowledge of Zscaler products and contract tools

Pay

Base Pay Range: $65,625—$93,750 USD (excludes commission/bonus/equity, if applicable, and benefits).

Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more