Renewal Specialist

About the role

The Renewal Specialist supports the renewals process through accurate data entry, quote creation, and administrative execution. This role works under close supervision to ensure timely renewal processing and provides essential operational support to the Account Executives (AEs) and Customer Success Managers (CSMs).

Primary Responsibilities

• Aid in managing customer renewals by preparing quotes, order forms, and documentation under supervision.
• Maintain and update renewal trackers, ensuring data accuracy across CRM and CPQ systems.
• Communicate renewal details to customers under guidance of AE, CSM as needed.
• Ensure renewals are processed accurately and on time, escalating issues to leadership when necessary.
• Learn and apply CRM and CPQ tools for renewal quoting and record maintenance.
• Collaborate closely with sales operations and finance to ensure smooth handoffs.
• Follow established renewal procedures to maintain compliance and operational consistency.

Qualifications

• Bachelor’s degree or equivalent experience in business, finance, or a related field.
• 0–2 years of experience in sales support, renewals, or administrative operations within a SaaS or technology company.
• Strong attention to detail and organizational skills.
• Proficiency with CRM systems (Salesforce preferred) and Microsoft Office Suite.

Benefits

As part of our commitment to your well-being, we are pleased to offer comprehensive benefits packages to employees across the US. Benefits packages generally include:

• Best in class employee onboarding and training
• "Take What You Need" paid time off policy
• Comprehensive health, dental and vision plans
• Company-paid life and disability insurance
• 401(k) and Roth IRA retirement plan
• Generous employee referral bonuses
• Flexible remote work policy
• 10 Paid Holidays
• Wide array of wellbeing offerings
• Pre-tax savings accounts with company contributions
• Great team culture and social activities
• Collaborative workspaces
• Free on-site fitness centers and stocked kitchens in select office locations
• Professional development resources

Compensation Transparency

Actual compensation will be based on a variety of factors, including a candidate's experience, skills, education, and work location. To all recruitment agencies: Nasuni does not accept agency resumes. Please do not forward resumes to our job boards, Nasuni employees or any other company location. Nasuni is not responsible for any fees related to unsolicited resumes.

EEO Statement

Nasuni is an equal opportunity employer. The equal employment opportunity policy at Nasuni protects employees and job applicants from discrimination on the bases of race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.