Renewal Representative

The Opportunity

Execute all phases of subscription renewal lifecycle, including notifying customers of renewal, generating quotes, and closing renewal opportunities.

Achieve revenue and retention targets on a quarterly and annual basis.

Manage renewals pipeline with forecast accuracy.

Analyze customer renewal data to determine retention and uplift strategy.

Partner with Sales and Customer Success in potential upsell/upgrade opportunities.

Maintain accurate and timely information in Postman’s CRM.

Develop & maintain an expert level of Postman products and plans.

About You

• Minimum 5 years experience in renewals with a rapid-growth SaaS company, value-added resellers, and software distributors
• Superior communication skills (verbal and written), both internal and external to the organization
• Proven ability to sell and a detailed understanding of the renewal lifecycle
• High confidence in managing customer quotes, contracts, and terms
• Ability to identify and implement best practice processes and procedures around renewals
• Ability to use data to understand customer adoption and risk
• Experience with SaaS subscription revenue model and sales processes at a product led growth company
• Ability to multitask, prioritize, and manage time effectively
• Extensive experience working with both direct procurement & partner reseller teams to support buying process

Reasonably Total Compensation

The reasonably total compensation for this role ranges from $95,000 to $120,000 plus a competitive equity package. Actual compensation is based on the candidate's skills, qualifications, and experience.

What Else?

• In addition to Postman's pay-on-performance philosophy, and a flexible schedule working with a fun, collaborative team, Postman offers a comprehensive set of benefits, including full medical coverage, flexible PTO, wellness reimbursement, and a monthly lunch stipend.
• Along with that, our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected, while our donation-matching program can support the causes you care about.
• We are building a long-term company with an inclusive culture where everyone can be the best version of themselves.

Our Values

At Postman, we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes, but also failures. In our work, we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.