Renewal Account Executive (Remote US in EST & CST)

We’re hiring at Pitney Bowes, where top talent builds meaningful careers and lasting impact. We move fast, deliver excellence, and win together. How we work matters just as much as what we achieve.

About the role

As a Renewal Account Executive within the Digital Shipping Solutions team, you will play a critical role in driving client retention and contributing directly to Pitney Bowes’ Annual Recurring Revenue (ARR) goals. This is a remote Inside Sales position open to qualified candidates living in the United States. Candidates located in the PST and MST areas are not eligible; you must reside in the EST and CST areas. Applicants must be legally authorized to work in the United States; visa sponsorship is not available now or in the future.

The non-negotiable compensation for this role is $21.88 per hour. This position is also eligible for incentive-based earnings, bringing the total on-target earnings (OTE) to approximately $75,000 annually.

Responsibilities

• Manage, upgrade, and grow a portfolio of small and mid-sized business or multi-location accounts through proactive 40–60 daily outbound calls.
• Generate quotes, close activities, and process order information to retain core revenue.
• Present and close renewal opportunities virtually or by phone with existing clients.
• Navigate the requirements and regulations associated with renewal agreements.
• Plan and document sales activities, maintain accurate customer records, execute campaigns, build pipeline, and manage forecasting using Salesforce.
• Address and overcome client objections by effectively communicating program benefits, features, and Pitney Bowes’ value proposition.
• Perform additional duties as assigned.

Requirements

• Direct experience interacting with clients in a sales capacity.
• Comfortably initiating 40–60 outbound sales calls at a mid-level volume.
• Knowledge of the Shipping or Mailing domain, including a foundational understanding of carrier solutions.
• Strong experience selling SaaS solutions, ideally in eCommerce, warehouse shipping, mailing solutions, or office shipping.
• Proficient with Salesforce Customer Relationship Management (CRM) tools.
• Demonstrated success in client retention.
• Proven ability to close business over the phone or in virtual environments.
• Excellent written and verbal communication skills.

About the team

SendTech Solutions offers physical and digital mailing and shipping technology solutions, financing, services, supplies, and other applications for small and medium businesses, retail, enterprise, and government clients around the world. Products include:

• SendPro Series C&P
• DI2000
• Smart Lockers
• Machines for automating the insertion of mail into envelopes, opening mail, creating/printing documents, and shredding office documents
• SendPro MailCenter (Mailing & Shipping Postage Meter)
• PitneyShip Cube

Benefits

• Opportunity to grow and develop your career
• Inclusive environment that encourages diverse perspectives and ideas
• Challenging and unique opportunities to contribute to the success of a transforming organization
• Comprehensive global benefits (PB Benefits and Wellbeing Programs)