Remote Veterinary Customer Support

At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them. Remote Veterinary Customer Support Specialist (Full-Time) – Work From Home Help Us Transform Veterinary Care Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we’re building the future of veterinary care, and we want you on our team! We’re looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you’ll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home. What You’ll Do Deliver excellent customer service to pet parents via phone, text, and emailAssist with appointment scheduling, basic pet care guidance, and general questionsRoute medical-related questions to our licensed TeleAdvice veterinary teamCollaborate with veterinary clinics and operations teams to ensure a seamless experienceRepresent Petfolk’s values with empathy and professionalism in every interaction What You’ll Bring 1+ year Veterinary customer care position experience requiredComfortable working remotely in a fast-paced, startup environmentStrong written and verbal communication skillsHigh-speed internet, quiet home workspace, and tech-savvy mindsetAvailability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availabilityAvailable during 8 AM – 9 PM EST Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA. Nice To Have Experience with Vetspire or Gladly CRMProficiency in EMR systems, Slack, and Google Suite Pay & Benefits $18/hourSet Schedule Friday-Monday4-day work week (10-hour shifts)Fully remote roleMedical, Dental, and Vision InsuranceGenerous Paid Time Off (PTO)401(k) with company matchCareer growth opportunities with a mission-driven team Why You’ll Love Working At Petfolk We’re a people-first company. That means we invest in your well-being, professional development, and overall happiness — just like we do for pets and their parents. If you're ready to bring empathy, problem-solving, and your veterinary background to a team that’s changing the industry for the better. 👉 Apply today and join the future of veterinary care!