Remote Triage Nurse

Responsibilities

• Triage and Escalation: Manage inbound clinical issues from firsthand staff and patients via phone; triage appropriately and escalate emergencies immediately.
• Collaboration: Work closely with peer mental health workers, social workers, and APPs to address acute issues comprehensively.
• Care Coordination: Coordinate care with patients’ other providers to ensure seamless health management.
• Training: Develop and deliver training on basic medical topics for peer mental health workers and social workers.

Requirements

• Strong triage and prioritization skills, with the ability to rapidly assess and determine the appropriate level of care.
• Problem-solving expertise with a creative, patient-centered approach.
• Ability to provide condition-specific patient education and self-management guidance.
• Adaptability to varying team cultures and processes.
• Empathy, compassion, and approachability in patient and team interactions.

Qualifications

• Active RN license through a Nurse Licensure Compact (NLC) state and willingness to obtain licensure in non-compact states.
• Bachelor of Science in Nursing (BSN) or Associates of Nursing (ASN).
• At least 3 years of Emergency Room (ER) experience.
• Experience working with populations facing challenges such as serious mental illness, behavioral health conditions, and/or substance use disorders.

Skills

• Possession of Psychiatric-Mental Health Nursing Certification (PMH-BC) is a plus.
• A Washington state RN license is a plus.

Benefits

• Physical and mental health insurance.
• Dental and vision insurance.
• 401(k) with a match.
• 16 weeks parental leave for either parent.
• 15 days/year vacation in your first year (increasing to 20 days/year in your second year and beyond).
• A supportive and inclusive culture.