(Remote) Technical Product Manager PM/EMR

About the role

This remote role welcomes candidates anywhere in the US. Travel is required as needed, approximately once a year. Preference will be given to candidates who can work in EST timezone.

What Your Impact Will Be

• Own the backlog, lead a team of Business Analysts, and be accountable for outcomes, not just delivery.
• Build and maintain deep knowledge of how CareTracker works today, not just the documented behavior, but the real behavior customers depend on.
• Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints honestly.
• Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions.
• Define and track success metrics for every initiative, and close the loop on what shipped versus what moved.
• Lead, coach, and develop the Business Analyst team: set expectations, give regular feedback, run one-on-ones, and grow the bench.

What You Will Do

• Build and maintain deep knowledge of how CareTracker works today, not just the documented behavior, but the real behavior customers depend on.
• Translate customer problems, regulatory drivers, and business goals into a clear, prioritized roadmap that accounts for technical constraints honestly.
• Own the Jira backlog end to end: write epics, stories, and acceptance criteria that engineering can build against without guesswork; keep the board clean, current, and meaningful.
• Run Scrum ceremonies effectively as Product Owner: sprint planning, backlog refinement, sprint review, and retrospectives; bring prepared, prioritized, and well-defined work into every sprint.
• Partner with the Tech Lead on architectural trade-offs, integration design (HL7, FHIR, X12), and legacy modernization decisions.
• Make the case for prioritization with data and customer evidence, up to leadership, across to engineering, and out to stakeholders, and be willing to hear no and come back better.
• Run regular customer and stakeholder conversations to validate problems and pressure-test solutions.
• Define and track success metrics for every initiative, and close the loop on what shipped versus what moved.
• Use AI-assisted workflows to produce documentation, meeting synthesis, backlog artifacts, diagrams, and decision rationale faster and more consistently than traditional approaches, and bring those habits to your team.

What You Are Walking Into

• A platform in active stabilization. There is meaningful technical debt, and the business simultaneously needs the platform to stabilize and to grow. You will live in that tension every day.
• Pushback is part of the job. Engineering will say no, or not yet. Business stakeholders will say now. Your job is not to pick a side. It is to build the argument that moves the right things forward at the right time, with evidence.
• Your BAs are an extension of your product leadership and a critical source of institutional memory. The knowledge they carry about how the system behaves and how customers use it is irreplaceable. Your ability to work with them, learn from them, and help them grow is central to this role.
• You will work closely with Sales, Support, and Professional Services, because in our world the best product insight comes from the people closest to customers. You will be on calls, on site occasionally, and in the product daily.
• You are expected to bring AI into how you work: how you summarize meetings, generate artifacts, draft requirements, build diagrams, and document decisions. And you are expected to help the people around you do the same.

What We Are Looking For

• 5+ years in product management or product ownership for a healthcare PM, RCM, or EMR product, ideally at a vendor serving independent or group practices.
• Deep working knowledge of ambulatory revenue cycle: eligibility (270/271), claims (837P/I), remits (835), denials and appeals, payer rules, clearinghouse workflows, and patient statements.
• Proven ability to move priorities in organizations where you do not have direct authority over engineering, through argument, evidence, and relationship, not position.
• Experience on a mature platform where backward compatibility and customer trust are real constraints, not just talking points.
• A high tolerance for ambiguity and a track record of making forward progress anyway: relentless on the problem, patient with the process.
• Hands-on, daily use of Jira as a Product Owner: backlog management, epic and story authoring, sprint planning, velocity tracking, and keeping the board as a source of truth.
• Experience working in or maturing an agile team, not just participating in agile rituals but actively improving how the team plans, refines, and delivers.
• Hands-on experience writing PRDs, epics, and stories that engineering teams have shipped, with acceptance criteria strong enough to prevent scope creep.
• Direct people management experience: coaching, performance feedback, and developing analysts or product team members.
• Strong written and verbal communication: able to brief executives and talk shop with engineers in the same day.
• Experience with HL7, FHIR, or X12 standards in a product context.
• An active, practical use of AI tools in your day-to-day work: not as a novelty, but as a genuine productivity multiplier for documentation, synthesis, and artifact generation.