Remote Services Manager - Digital Service Center

This is a remote position.

About the role

As a Service Operations Manager, you will lead a service operations organization responsible for delivering profitable growth, operational excellence, and outstanding customer outcomes across all customers in your assigned area. You will ensure service execution aligns with Siemens SI B standards and partner closely with central Operations teams, including PMO and Operations Excellence, to drive consistency, quality, and scalable service performance.

Our Smart Buildings help to create efficient, safe, adaptable, and responsible environments. Our aim isn’t just about improving buildings; it’s about creating perfect places that improve people’s lives.

Responsibilities

• Drive service and operational growth by meeting and/or exceeding quarterly and annual service revenue, gross margin, and operating margin commitments
• Lead end-to-end service execution, including project services and Service Agreements, ensuring delivery within scope, schedule, cost, and quality expectations
• Plan, direct, and oversee service operations to support sustainable growth and long-term customer retention
• Monitor service and project performance to control costs, manage risk, and improve margin performance
• Partner with central Operations teams (PMO and Operations Excellence) to leverage standard tools, best practices, and shared capabilities
• Provide operational and technical support to Sales teams, including pricing guidance, scope definition, renewals, and lifecycle service strategy
• Lead workforce planning by hiring, developing, allocating, and performance-managing service resources to support current and future business needs
• Ensure balance sheet, cash flow, and working capital performance align with Siemens and SI B North Star expectations
• Maintain close alignment with Area General Management on service strategy, execution priorities, and market growth initiatives

Requirements

• 10+ years of experience leading service or operations organizations in a project-based, solutions, or service environment
• Financial acumen, including responsibility for service revenue, margin, cost control, and cash flow performance
• Experience partnering effectively with Sales, Project Management, and operations organizations
• High School diploma or state-recognized GED
• Required travel up to 25%
• Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Qualifications

Preferred Qualifications:

• Bachelor’s degree in Engineering, Business, or a related field
• Technical and operational expertise relevant to service, lifecycle, and solutions-based delivery environments
• People leadership capability, including talent development and workforce planning
• Customer-focused mindset with strong relationship management and issue-resolution skills

About Siemens

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences.

Benefits

Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here.

Pay

The pay range for this position is $135,303 - $231,948 annually with a target incentive of 15% of the base salary. The actual wage offered may vary depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.