Remote Seasonal Customer Service Representative - $18 Vets MilSpouses

About the role

This is a product-based, escalation-heavy role that requires strong emotional intelligence and problem-solving skills. As a Customer Service Representative you will address customer concerns through a variety of channels including phone, email, and live chat.

Responsibilities

• Respond to calls, emails, and live chats from customers in accordance with our policies and procedures;
• handle and resolve all customer concerns by providing accurate information with empathy and grace;
• Provide customers with support about the client's products and promotions, as well as general order information; provide assistance with processing orders and customizing designs;
• Identify and escalate priority issues that need immediate attention;
• Document customer interactions thoroughly and accurately in our CRM, while following departmental policies;
• Use support tools, training, including our knowledge base, to respond to inquiries and ensure our customer’s satisfaction and a high quality service experience;
• Identify opportunities for improving the customer experience and share those with Customer Service leadership;
• Attain the highest quality possible, with accountability for your own Quality and Productivity KPIs.

Requirements

• Able to positively and efficiently resolve customer concerns and prioritize multiple tasks in a fast-paced, high volume environment;
• Able to take direction and quickly learn new procedures, processes, and products;
• Open to feedback, believing in a culture of continuous improvement as you work toward individual and departmental goals;
• Comfortable using technology; familiarity and experience with eCommerce a plus;
• Able to reliably meet a required flexible/variable hour work schedule including weekends based on business needs and adhere to company attendance policy;
• Must Have's: A Bachelor’s degree or equivalent work experience, 1+ years of experience working with customers (preferably at a premium brand), Excellent written and verbal communication skills, High attention to detail, are organized, and able to follow through, Experience With Salesforce Or Other CRM Software a Plus, Laptop or Desktop and noise-cancelling headphones.

Qualifications

• Minimum Education Required: High School/GED;
• Pay Rate: $18/hour;
• Contract Length: September - December 2026;
• Schedule Training: Monday - Friday | 10:30am - 7:30pm PST | ~2.5 weeks;
• Post-Training: TBD between the hours of 5am - 8pm PST (confirmed prior to offer);
• Full-Time and Part-Time shifts available.

Benefits

• 100% remote;
• Yuna Health EAP;
• 401k;
• Perkspot.

Pay

$18/hour

Schedule

TBD between the hours of 5am - 8pm PST (confirmed prior to offer)