Remote Referral Management Clerk | Healthcare Administration

About Our Client

The organization operates in the healthcare sector, providing medical assistance, emergency response, and workforce support services internationally and across the United States. Established in 1984, it addresses challenges related to healthcare delivery and patient care coordination for diverse populations, including military-connected patients, by maintaining accessible and accurate healthcare documentation and referral information.

About the Opportunity

The Remote Referral Management Clerk plays a critical role in managing referral and clinical documentation workflows within a centralized healthcare operations center. This position ensures patient records and referral information are accurate, complete, and accessible to support coordinated specialty care, thereby contributing directly to effective patient care and operational readiness.

Responsibilities

• Obtain clinical documentation from network providers and follow up to resolve missing or incomplete records.
• Review chart notes for clarity, completeness, and compliance before associating them with patient records and referrals.
• Upload, index, label, and maintain clinical documentation using approved healthcare systems.
• Research claims, referral information, clinical history, and chart documentation to support referral management.
• Process secure messaging requests, provider communications, outbound calls, and other patient support tasks.
• Track requests, follow-up activities, and outcomes to support accountability and quality performance.
• Maintain compliance with HIPAA, privacy, security, and healthcare policies while providing customer service.
• Collaborate with Military Treatment Facilities, providers, and internal teams to support referral and documentation workflows.

Requirements

• High school diploma or GED equivalent.
• Six months or more of healthcare administrative experience.
• Strong customer service and telephone communication skills.
• Excellent verbal and written communication.
• Attention to detail, critical thinking, and problem-solving abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Proficiency with Microsoft 365 applications including Teams, Excel, and Outlook.

Preferred:

• Experience with MHS GENESIS, CXOne, or similar healthcare call center software.

Pay

Compensation ranges from USD 22 to USD 23 per hour, depending on experience, skills, and other factors.

Benefits

• Medical, dental, and vision insurance.
• Basic life insurance.
• 401(k) plan.
• Paid time off.
• Annual bonus.