Remote Quality Analyst - Healthcare (Seasonal)

About TaskUs

Pinnacle Method Consulting sources and verifies top-tier job opportunities from premier employers like TaskUs. TaskUs is a digital services provider for technology companies, serving sectors such as social media, e-commerce, gaming, and more. With a global workforce of over 45,000, TaskUs fosters a People First culture focused on innovation and continuous improvement.

Job Description

A Quality Analyst at TaskUs plays a crucial role in ensuring high-quality service delivery. Key responsibilities include:

• Audit calls/interactions/transactions for aligned teammates
• Coach teammates for performance improvement (campaign specific)
• Report performance for an aligned span on a daily/weekly/monthly basis
• Provide inputs and basis audits for briefings and trainings
• Partner with team leaders (TL) in leading team meetings for metrics improvement
• Identify and escalate any potential quality issues per defined process
• Isolate and report defects
• Verify defect fixes
• Suggest process/system improvements based on common customer concerns
• Drive quality initiatives, contests, and campaigns for the assigned span
• Be updated on knowledge and serve as an SME for the campaign/LOB