Remote Provider Enrollment Specialist

BetterHelp is seeking detail-oriented Provider Enrollment Specialists to support healthcare provider enrollment activities.

About the role

This role focuses on managing enrollment requests, tracking application statuses, maintaining accurate documentation, and communicating with providers throughout the enrollment process.

Responsibilities

• Manage provider enrollment processes with various insurance payers.
• Review daily email communications for application approvals, requests, and status updates.
• Track and update enrollment statuses using spreadsheets and internal systems.
• Submit requests and complete enrollment-related actions once provider authorization is obtained.
• Contact providers to obtain missing information or required documentation.
• Follow up on submitted applications approximately every 15 days.
• Maintain accurate records and documentation of enrollment activities.
• Handle a high volume of requests, typically between 20 and 70 requests per day.
• Use templated email responses while maintaining professional communication.
• Follow established outreach and follow-up processes.
• Verify requests are appropriate and complete before processing.
• Assist with both standard enrollments and more complex new provider enrollment cases.

Requirements

• High school diploma or equivalent.
• 1-2 years of experience in provider enrollment, credentialing, or healthcare administration.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Customer service-oriented mindset.
• Comfortable working with spreadsheets, email, and internal systems.

Qualifications

• Associate's or Bachelor's degree in Healthcare Administration or a related field (preferred).
• Understanding of payer enrollment processes, including government and commercial plans (preferred).
• Familiarity with CAQH (preferred).
• Experience supporting provider enrollment or credentialing workflows (preferred).

Pay

The pay range for this position is $23.00 - $23.00/hr.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

This is a Contract position based out of Mountain View, CA, and is fully remote.