(Remote) Professional Services Trainer

About the role

Cayenta, a division of Harris, is seeking a Professional Services Trainer to join our Professional Services team. The role supports customer implementations, software adoption, and user readiness initiatives across utility and local government customers. The position is remote and requires international travel.

Responsibilities

• Deliver engaging instructor-led, virtual, and onsite training sessions for customers implementing Cayenta software solutions.
• Facilitate role-based training programs for end users, administrators, supervisors, and system champions.
• Lead train-the-trainer sessions to prepare customer resources to support ongoing knowledge transfer within their organizations.
• Persistently partner with Project Managers, Consultants, and implementation teams to develop customer training schedules and readiness plans aligned with project timelines.
• Support customers throughout implementation projects, ensuring they are prepared for system adoption and go-live activities.
• Deliver refresher training and post-go-live learning support as customers transition into production environments.
• Coordinate training logistics, schedules, attendee management, and session communications as part of implementation delivery.
• Gather participant feedback and training metrics to continuously improve the customer learning experience.
• Collaborate with Product Management, Development, Support, and Consulting teams to identify knowledge gaps and customer training opportunities.
• Maintain and update existing training materials, job aids, and user documentation to reflect product enhancements and customer requirements.
• Provide recommendations and best practices to improve training delivery and customer adoption outcomes.
• Travel to customer locations to deliver onsite training, support implementation activities, and facilitate user adoption initiatives as required.
• Support customers during critical implementation milestones, including testing, go-live preparation, and post-go-live stabilization activities.

Requirements

• Experience delivering software or systems training in a customer-facing environment.
• Experience within Professional Services, software implementation, ERP consulting, Customer Success, or SaaS organizations.
• Demonstrated experience facilitating instructor-led classroom, virtual, and webinar-based training.
• Excellent presentation, facilitation, and communication skills.
• Able to explain technical concepts and business processes in a clear and practical manner.
• Strong customer relationship and stakeholder management skills.
• Able to adapt delivery style to technical and non-technical audiences.
• Able to manage multiple customer projects and priorities simultaneously.
• Proficiency with Microsoft 365 applications including Teams, PowerPoint, Word, Excel, and Outlook.
• Experience using webinar platforms and virtual training technologies.
• Familiarity with change management and user adoption practices.
• Experience working with utility, municipal, or public sector customers.
• Experience working with geographically dispersed customers and delivering both onsite and virtual training programs.
• Willingness and ability to travel throughout North America as required to support customer implementations and training delivery.

Qualifications

• Experience supporting enterprise software implementations.
• Experience delivering train-the-trainer programs.
• Familiarity with change management and user adoption practices.
• Experience working with utility, municipal, or public sector customers.
• Experience working with geographically dispersed customers and delivering both onsite and virtual training programs.
• Willingness and ability to travel throughout North America as required to support customer implementations and training delivery.

Skills

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Proficiency with Microsoft 365 applications.
• Experience with change management and user adoption practices.
• Experience working with utility, municipal, or public sector customers.
• Experience working with geographically dispersed customers and delivering both onsite and virtual training programs.
• Willingness and ability to travel throughout North America as required to support customer implementations and training delivery.

Benefits

• 3 weeks’ vacation and 5 personal days.
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment.
• Employee stock ownership and RRSP/401k matching programs.
• Lifestyle rewards.

Pay

$70K - $80K

Schedule

Remote work and flexible scheduling.