REMOTE PHARMACY TECHNICIAN - CPHT/ PTCB ASAP STARTS!

About the role

Fully remote position (excluding NY, CA, NJ, WA). Start date: OCT 13, 2026. Contract role for 5 months (April 2027) with potential to become permanent based on performance and attendance. Schedules are assigned on a first‑come, first‑serve basis.

Responsibilities

• Serve as the primary point of contact for members, providers, and pharmacies across phone, chat, email, and written/digital channels, delivering timely, accurate, and consistent service.
• Resolve inquiries related to mail order, benefit design, formulary coverage, medication costs, prior authorization criteria, and claims adjudication, while assisting network pharmacies with prescription claim processing and accuracy against benefit guidelines and contract standards.
• Support clinical pharmacists with patient and provider outreach, including appointment scheduling, clinical program enrollment, and medication adherence follow‑up.
• Take ownership of member, provider, and pharmacy issues from initial contact through final resolution, coordinating with internal teams as needed and accurately documenting interactions for continuity of care, quality assurance, compliance, and operational reporting.
• Utilize AI‑enabled tools and internal knowledge systems to efficiently research and resolve inquiries while fostering a collaborative, respectful, and diverse team environment and supporting additional projects and responsibilities as assigned.

Requirements

• Active Certified Pharmacy Technician (CPhT) through PTCB or NHA
• Minimum 3 years of recent retail or professional pharmacy experience with working knowledge of claims adjudication
• Call center experience
• Must provide CPhT license number
• Must submit an internet speed test of at least 100 MB download
• Private designated workspace
• High school diploma or equivalent
• Background check required

Qualifications

• Associate or Bachelor’s degree (nice to have)
• Experience in PBM, mail‑order pharmacy, or specialty pharmacy (nice to have)

Pay

$21.00 per hour

Schedule

• Schedules assigned first‑come, first‑serve
• Common schedules: Monday‑Friday or Tuesday‑Sunday
• Shift start times between 8:00 AM EST and 11:00 AM EST
• Training schedule: Monday‑Friday, 9:00 AM to 5:30 PM EST (≈ 8:00 AM to 4:30 PM CST) for about 4 weeks