Remote Pharmacy Technician

Responsibilities

• Process and submit new prescription requests and medication renewal requests, including controlled substances, using approved VA protocols.
• Answer telephone calls from Veterans, physicians, and healthcare professionals regarding prescriptions and medication questions.
• Review prescription profiles and provide status updates on medications within technician scope.
• Document patient and staff interactions in CPRS and other VA systems as required.
• Respond to questions regarding expired, discontinued, deleted, or unavailable medications and escalate clinical issues to pharmacists.
• Verify patient identity prior to discussing protected health information.
• Manage inbound calls while meeting national productivity and quality metrics.
• Provide professional customer service to Veterans, staff, and external customers.
• Operate phone systems efficiently, including transferring calls and placing callers on hold when appropriate.
• Follow Pharmacy Contact Center scripts and workflows.
• Resolve Veteran concerns at the first point of contact whenever possible.
• Seek guidance from team leads, pharmacists, or supervisors for unusual or complex issues.

Requirements

• US Citizen
• High School Diploma or GED required
• Graduate of an Academic Pharmacy Technician Training Program
• Must hold one of the following active national certifications: Certified Pharmacy Technician (CPhT) through PTCB, Certified Pharmacy Technician (ExCPT) through NHA
• All certifications must remain current and active
• Minimum 1 year of customer service experience
• All candidates must be able to: Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift
• Lift up to 50 lbs from floor to waist
• Lift up to 20 lbs
• Carry up to 40 lbs a reasonable distance
• Push/pull with 30 lbs of force