Remote Pharmacy Technician

About the role

The Pharmacy Customer Care Specialist will serve as the primary point of contact for home dialysis customers, delivering exceptional service and support to ensure a positive customer experience. This role involves order placement, resolving customer inquiries, and managing prescriptions. The specialist collaborates with internal teams to address customer needs, maintaining quality of service, efficiency, and departmental goals.

Responsibilities

• Process customer orders via telephone accurately and efficiently, ensuring compliance with pharmacy regulations.
• Obtain and verify customer information, including quantities and usage of products on customer prescriptions.
• Ensure all patient-related interactions adhere to HIPAA regulations.
• Resolve customer questions, complaints, and service issues by identifying root causes and recommending appropriate solutions.
• Investigate and track product shipments using UPS website and coordinate with transportation team.
• Coordinate with internal departments to expedite shipments, release, and/or alternate ship back-ordered items for timely deliveries.

Essential Skills

• Pharmacy technician certification and license.
• Active License from IL, WIS, IN, or FL.
• Active National PTCB or NHA pharmacy tech certification.
• Minimum of 2–4 years of call center experience in a clinical setting.
• High School diploma or equivalent GED required.
• Strong customer engagement skills.
• Ability to work independently in a remote environment.
• Proficiency with Microsoft 365, SharePoint, and TEAMS.

Work Environment

This is a 100% remote role requiring a HIPAA-compliant workspace at home. The position requires strong home Wi-Fi and cannot be performed in public spaces or open room settings. Work hours are Monday to Friday, 7:00 am–6:00 pm CST, with a set schedule likely between 9:00 am–5:00 pm or 10:00 am–6:00 pm. Expect to work 8-hour shifts, but all calls in the queue must be answered before signing off for the day. Schedules are released two weeks in advance. Training is fully remote, lasting approximately six weeks, with hours between 8:00 am–4:00 pm or 8:30 am–4:30 pm.

Pay

The pay range for this position is $20.67 – $21.15 per hour. Individual compensation offered within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)