Remote Pennsylvania Customer Service

About the role

Answering Service Care (ASC) has been a trusted live answering service for over 4,000 businesses since 1973. Known for its people-first culture and long-standing relationships, ASC serves a diverse range of industries including law firms, contractors, medical offices, franchises, insurance agencies, and more. With nearly 200 employees across three offices in New Jersey, North Carolina, and Florida, ASC trains skilled customer service professionals to provide warm, professional call handling.

Responsibilities

• Handle inbound and outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Offer live chat, SMS, and email support

Qualifications

• Strong verbal and written communication skills
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Benefits

• Competitive pay and weekly direct deposit
• Real bonus potential
• Health/Dental/Vision coverage (full-time)
• PTO (start earning on day one)
• Employee Assistance Program (free training & development courses)
• Childcare reimbursement
• Gym membership reimbursement

Core Values

• Professionalism: Integrity, respect, and high standards in every interaction
• Always Improving: Agility in adapting to meet clients' needs
• T.E.A.M.: Family-like environment fostering growth and collaboration
• Innovation: Cutting-edge solutions enhancing customer experiences
• Growth Opportunities: Tailored career paths aligned with aspirations

Pay

At Answering Service Care, we offer competitive pay and real bonus potential. Wages are among the best in the industry, with weekly performance bonuses starting at $2.75/hr above New Hire Starting Pay per state.

Schedule

Our schedule varies based on the needs of our clients, but typically includes flexible hours to accommodate different industries and schedules.