Remote Patient Monitoring Technician - RPM

About the role

The Remote Patient Monitoring Technician - RPM is responsible for tracking and analyzing patient health data using remote technology platforms to support healthcare providers in managing patient care. This role focuses on monitoring vital signs, identifying abnormal readings, and ensuring timely communication between patients and healthcare teams.

Responsibilities

• Monitor patients' health data: regularly review incoming health data (e.g., blood pressure, heart rate, oxygen saturation) through remote monitoring platforms
• Identify and escalate abnormal readings: recognize trends and variations from normal ranges, flagging abnormal and critical alerts and escalating concerns to the appropriate healthcare provider for intervention
• Educate patients and caregivers: provide guidance on the proper use of remote monitoring devices, explain the significance of their readings, and encourage adherence
• Manage noncompliance and patient engagement: monitor patient adherence to remote monitoring program, determine reasons for noncompliance, and provide guidance and support to encourage participation; follow up with patients who are not regularly transmitting data
• Document and report: maintain accurate documentation of patient interactions, abnormal readings, and escalations; ensure compliance with healthcare policies and regulations, including HIPAA
• Coordinate with healthcare teams: communicate findings, abnormal trends, and patient concerns to physicians, nurses, and care coordinators to facilitate timely medical interventions
• Troubleshoot technical issues: assist patients in resolving connectivity or device-related issues, ensuring accurate data transmission and functionality; coordinate with technical support teams if necessary
• Participate in continuous training and improvement: stay up to date with advancements in remote monitoring technology and modalities
• Resolve other issues appropriate to position

Qualifications

• Certified MA required
• Strong patient education skills
• Excellent phone demeanor
• Self-Starter and capable of working independently at home
• Must be patient, empathetic, reliable, and flexible
• Strong interpersonal and writing/communication skills
• Excellent documentation/reporting skills
• Demonstrates professionalism in all interactions to create a positive experience
• Adheres to the Cardiac RMS policy; exudes confidence and positive image
• Understanding of all HIPAA regulations and the need to strictly adhere to them
• Demonstrates empathy to those served
• Good computer skills
• Able to juggle multiple tasks at the same time