REMOTE Patient Intake Representative

Key Responsibilities

• Handle approximately 60+ inbound calls per day from patients, providers, and referral sources.
• Process new requests for home healthcare services and durable medical equipment.
• Provide updates regarding the status of existing service requests.
• Gather required patient information and accurately document interactions.
• Navigate multiple applications and systems simultaneously while managing calls.
• Maintain compliance with HIPAA and PHI regulations.
• Meet established metrics for attendance, productivity, quality, and schedule adherence.
• Demonstrate empathy, professionalism, and strong problem-solving skills during customer interactions.

Required Qualifications

• High School Diploma or GED.
• Minimum of 2 years of customer service experience in a call centre environment.
• Minimum of 1 year of healthcare industry experience.
• Working knowledge of medical terminology.
• Experience with patient services, patient access, insurance verification, or healthcare customer support.
• Strong computer skills with the ability to work across multiple screens and systems simultaneously.
• Minimum typing speed of 30 WPM.
• Proficiency with Microsoft Office applications including Outlook, Teams, Word, and Excel.
• Able to work independently in a remote environment.

Preferred Qualifications

• Previous patient intake experience.
• Experience supporting home healthcare, medical equipment, healthcare authorisations, or healthcare referrals.
• Strong understanding of healthcare workflows and patient service processes.

About the Role

This is a Contract position based out of Raleigh, NC. The pay range for this position is $17.50 - $17.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision, Critical Illness, Accident, and Hospital, 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, Life Insurance (Voluntary Life & AD&D for the employee and dependents), Short and long-term disability, Health Spending Account (HSA), Transportation benefits, Employee Assistance Program, Time Off/Leave (PTO, Vacation or Sick Leave).

Schedule

Available Shifts (Monday–Friday) 9:30 AM – 6:00 PM ET10:30 AM – 7:00 PM ET

Training

Training will take place during the first five weeks of employment.

Job Type & Location

This is a Contract position based out of Raleigh, NC.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

About TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.