Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window Location: Remote Employment Type: Full-Time Position Overview We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team. This 1099 independent contractor position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities. The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation. The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations. This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows. Key Responsibilities Patient Outreach & Enrollment Conduct outbound and inbound patient calls as part of scheduled outreach activitiesEngage patients regarding Annual Wellness Visits and care management servicesSupport patient enrollment and appointment schedulingSchedule, confirm, and coordinate patient appointmentsFollow up with patients to complete enrollment and scheduling activitiesProvide clear and professional information regarding available healthcare servicesAddress routine patient questions and concerns appropriatelyMaintain established outreach, enrollment, and productivity expectations Clinical Support Perform medication reconciliation and document patient-reported informationObtain and update medical histories, allergies, and preventive care informationCollect and document patient-reported vital signs when applicableIdentify relevant patient information for provider reviewAssist with chart preparation and clinical documentationSupport care coordination and patient follow-up activitiesEscalate clinical concerns to the appropriate clinical team when necessary Documentation & Compliance Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHRMaintain complete, timely, and accurate patient recordsFollow established outreach, enrollment, clinical support, and documentation workflowsMaintain HIPAA compliance and protect confidential patient informationFollow company policies, procedures, and applicable healthcare requirementsMaintain consistent documentation quality while meeting productivity expectations Performance Expectations This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment. The Role May Involve Managing approximately 50–80 patient calls per shiftCompleting patient outreach, enrollment, scheduling, and follow-up activitiesDocumenting patient interactions accurately and promptlyWorking toward established call volume, enrollment, quality, and productivity goalsCommunicating effectively with Medicare-aged patientsManaging voicemail-heavy outreach and unanswered callsHandling patient questions or objections professionally and appropriately Required Qualifications Medical Assistant certification Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination settingStrong verbal and written communication skillsProfessional and confident telephone presenceStrong organizational and documentation skillsAbility to work independently in a remote environmentReliable attendance and ability to maintain assigned full-time work hoursComfortable working within structured workflows and performance expectations Preferred Qualifications Previous experience with patient enrollment or healthcare outreachHigh-volume patient calling or call center experienceExperience working with Medicare populationsExperience supporting Annual Wellness Visits or preventive care programsCare management or care coordination experienceFamiliarity with Epic, NextGen, or comparable EHR platformsPrevious remote healthcare experience Ideal Candidate Profile The Ideal Candidate Is Dependable and punctualPatient-focused while maintaining an efficient work paceComfortable communicating with patients by telephoneOrganized, detail-oriented, and accurateComfortable working toward measurable productivity and quality goalsAble to manage multiple tasks while maintaining documentation accuracyProfessional and resilient when handling objections, voicemail, or repetitive outreachComfortable following established procedures and workflowsAble to balance administrative, patient engagement, and clinical support responsibilitiesSelf-motivated and accountable in a remote work environment Why Join This Role? This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment. If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.