Remote P&C Licensed CSR - Detroit Metro Area Residents

Candidates must reside in Michigan, be within a 50-mile radius of Dearborn, MI, and have reliable transportation. Selected candidates will be required to interview and complete the first 16 weeks of employment on-site in Dearborn. Upon successful completion of training, employees will transition to a fully remote work arrangement. Employees must be able to report to the Dearborn office as needed for business-related activities.

Schedule

Training Start Date: September 14, 2026

Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET
Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.

Production Schedule After Training:

• Pattern 1: Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Wednesday | Saturday Rotation (assigned later): 9:00 am - 5:30 pm EST
• Pattern 2: Monday–Friday 11:30 am – 8:00 pm EST | Scheduled Day Off (when scheduled to work Saturday): Thursday | Saturday Rotation (assigned later): 8:30 am – 5:00 pm EST

About the Role

As an Insurance Customer Sales and Service Representative, you’ll play a vital role in delivering exceptional service while helping customers. In a fast-paced, high-volume call center environment, you’ll build strong customer relationships, explain product benefits, and identify opportunities to provide valuable coverage and services. This role supports members across multiple interaction channels, including incoming phone calls, SMS/text messaging, email, and digital chat, ensuring members receive accurate information, timely service, and personalized solutions that meet their needs. Your contributions directly support sales goals, enhance the member experience, and help drive the continued success of AAA The Auto Club Group.

Responsibilities

• Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
• Rewrite and reinstate insurance policies according to underwriting and business rules.
• Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
• Accept & process payments at the point of sale.
• Make outbound follow-up calls to customers in response to questions or complaints.
• Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
• Provide efficient processing of customer policies, endorsements, and status and coverage changes.
• Assist agents in resolving technical and business-related issues.
• May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.

Requirements

• High School Diploma or equivalent (GED).
• Experience providing a high level of customer-focused service.
• Experience navigating through a PC Windows environment, including accessing information from multiple applications.
• Experience managing and navigating multiple sources of information and applying them as needed.
• Experience performing monetary transactions (e.g., entering key data into the cash terminal, adjusting account balances, etc.).
• Current Property & Casualty Insurance license.
• May be required to attain and maintain state membership licenses as appropriate by the department.

Preferred Qualifications

• College-level coursework, certification, or equivalent (i.e., relevant continuous learning).
• Demonstrated ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.

Work Environment

On-Site: This is a call center position. The first 16 weeks of employment will be completed on-site in Dearborn for training and onboarding.

Remote: After completing on-site training, you will transition to a remote call center environment. You are required to have a designated workspace free from interruptions and distractions and at least 100MB per second high-speed internet, with the ability to connect directly to a modem. An exception to this would be in the case of connectivity or service-level issues, in which employees would be required to report temporarily to a designated ACG facility until connectivity or service levels are restored. Employees may also be required to report to the office periodically for training, meetings, coaching, or other business needs. Willingness and ability to work extended or irregular hours, including weekends and holidays, is required.

Pay

• Hourly rates starting at $21.75/hour plus bonuses and sales incentives.
• Overtime earning potential at time and a half the hourly wage.
• Fully paid training.
• $1,000 Sign-on Bonus for Eligible New Hires. Join our team and earn a $1,000 sign-on bonus paid over your first 90 days of employment. Bonus installments are paid at 30, 60, and 90 days to support your successful onboarding and transition into the role.

Benefits

Health & Wellness:

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance:

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings:

• 401(k) plan to support long-term financial goals. 3% automatic deferral upon eligibility; may contribute 1% to 50% of eligible earnings, either pre or post tax.
• Company match of 50% paid on employee contributions up to 6% of pay, payable to employees following the end of the year; immediate vesting.
• Additional company contribution of 4% of pay each pay day into your account; 100% vested after three (3) years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave:

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees will receive up to 12 PTO days annually; accrual based on start date and may include additional PTO based on role and/or state & local requirements. Part-time employee PTO hours are calculated based upon the standard weekly hours the employee is scheduled to work and will accrue at a minimum of 3 hours per month.
• Paid Holidays: Full-time employees are eligible for 10 company-paid holidays annually, in addition to 1 mental health day, 2 floating holidays and 1 volunteer day. Part-time employees are eligible for 8 company-paid holidays annually, in addition to 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education:

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks:

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.