Remote Outbound Sales Specialist

About the role

This position is remote and can be located anywhere posted in the US. We're looking for a talented individual to join us as a Remote Outbound Specialist for Integrated Customer Services! This isn't your typical call center job - we are an outbound contact center focused on securing enrollments to our program. This role makes outbound calls to new and existing customers in an effort to address their energy needs.

What you'll do

• Drive success in a high-volume, outbound sales environment using a fast-paced dialer to speak to utility customers and encourage them to enroll in energy saving programs where they can save money on their bill
• Meet daily outbound sales production and monthly quality goals
• Identify eligibility, then consistently close enrollments
• Be an active team member in a remote environment; participate in training sessions and more to develop and grow
• Thrive in an environment to earn a commission, based on defined metrics
• Ideally this candidate is bilingual to meet the needs of our Spanish speaking customers

What you can apply day 1

• Experience handling inbound or outbound voice calls
• Expertly navigating a script
• Supporting customers and tech inquiries
• Comfort with a committed schedule with set lunches and breaks
• Appreciation for goals and performance metrics

Qualifications

• High School Diploma or GED (required)
• Ability to type 35+ WPM
• No attendance or punctuality concerns
• Minimum of 6 months of previous experience within a customer-facing environment required; Call Center experience in an inbound/outbound sales environment preferred
• Ability to thrive in an intensive environment, balancing customer support while navigating multiple platforms simultaneously
• Sales-oriented with a focus on customer service satisfaction
• "How can I help you?" attitude

Remote work requirements

We provide a laptop, software, and all necessary equipment.

• Home Internet Requirements: Internet speed that meets our minimum standard: 10 Mbps upload / 20 Mbps download / 99% latency. Google 'free speed test' if you are unsure. Ability to hardwire internet, plug directly into router.
• Environment: Dedicated home office space, free of personal disruptions. Two power connections.
• You are scheduled to be on the phone throughout the entirety of your shift – no flexibility to answer the door or be on-call care for others during scheduled work hours.

Compensation

• $18 / hour + $65 / month internet stipend

Assessment

Please note that an assessment must be completed before being considered for the position.