Remote Outbound Call Center Representative
About the role
MCI is a fast-growing tech-enabled business services company with a strong presence in the USA and operations across multiple countries. We provide Customer Experience, Business Process Outsourcing, and Anything-as-a-Service solutions to various industries. This role involves engaging with customers and prospects through outbound calls.
Responsibilities
- Make outbound calls to existing and potential customers.
- Promote products, services, or special offers.
- Qualify leads and schedule follow-ups as needed.
- Maintain accurate records of calls and customer interactions.
- Meet or exceed daily call and conversion targets.
Qualifications
- Must be 18 years or older.
- High school diploma or equivalent required.
- Previous outbound sales or call center experience preferred.
- Strong communication and negotiation skills.
- Self-motivated and results-driven.
- Ability to work independently in a remote setting.
- Reliable internet connection and a quiet workspace.
Conditions of Employment
- All MCI Locations Must be authorized to work in the country where the job is based.
- Subject to the program and location of the position.
- Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint.
- Job offers are contingent on background/security investigation results.
- Must be willing to submit to drug screening.
- Job offers are contingent on drug screening results. (Does not apply in Canada)
Compensation Details
Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. These include:
- Paid Time Off
- Health Benefits
- Life Insurance
- Supplemental Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
Physical Requirements
This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.
Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.