Remote Nurse (RN or LPN)

Around the Organization

Joining Outer Cape Health Services isn't just about taking on a new role; it's about embracing a mission that goes beyond the day-to-day. Here, you become part of a dedicated team committed to safeguarding and nurturing invaluable community health resources. Our ethos is built on creating a vibrant and inclusive workplace where every team member is valued and recognized for their unique contributions.

About the Role

The Remote Nurse is a key member of the Outer Cape Health Services (OCHS) clinical team, delivering high-quality, patient-centered care in a virtual environment. This position supports providers, medical assistants, behavioral health specialists, and other team members to ensure timely, coordinated, and comprehensive care for patients.

Responsibilities

• Conduct nurse visits via telehealth for chronic disease management, blood pressure checks, INR reviews, medication education, and post-hospital discharge follow-up.
• Perform triage using approved clinical protocols, assess patient needs, and coordinate same-day care when necessary.
• Exhibit a high level of clinical acumen and decision-making to address patients’ acute and chronic needs as part of a highly functioning team.
• Reinforce treatment plans for chronic conditions (e.g., diabetes, hypertension, asthma).
• Process medication refill requests per standing protocols and ensure accurate documentation.
• Educate patients on proper use of medical equipment, prescribed regimens, and other self-care practices.
• Provide a patient-centered experience by addressing questions, explaining procedures or testing, and connecting patients with community resources or support programs.
• Prepare charts for providers in advance of patient appointments.
• Participate in quality assurance and improvement projects as determined.
• Care Coordination & Panel Management:
• Collaborate with providers and team members to close care gaps and ensure follow-up on labs, referrals, and preventive services.
• Participate in pre-visit planning, leveraging standing orders to improve care delivery.
• Review dashboards and outreach to patients to schedule recommended visits and screenings.
• Aid in care transitions and follow-up after hospital or ED discharge.
• Team-Based Care & Quality Improvement:
• Actively participate in virtual team huddles, case conferences, and interdisciplinary care planning.
• Support population health initiatives and quality improvement projects to advance OCHS’ strategic goals.
• Facilitate coordination with specialty care, social services, and community-based resources to meet patient needs.
• Documentation & Compliance:
• Maintain accurate and timely documentation in the Electronic Medical Record (EMR) per OCHS policies.
• Manage all assigned in-baskets including telephone encounters, patient messages, and overdue results.
• Perform pre-visit medication reconciliation when indicated.
• Communicate abnormal and normal results promptly to providers and patients.
• Ensure compliance with HIPAA, infection control standards, and organizational clinical protocols.
• Collaboration & Communication:
• Promote teamwork by collaborating with providers, Medical Assistants, and Patient Service Representatives.
• Seek guidance from the Nurse Manager for escalating concerns or complex clinical issues.
• Contribute to a culture of safety by adhering to National Patient Safety Goals (e.g., patient identification, medication safety, infection prevention).

Qualifications

• Bachelor of Science, or Associate's in nursing from an accredited school of nursing by AACN.
• Current Unrestricted Registered Nurse (RN) or Licensed Practical Nurse (LPN) license from the Massachusetts State Board of Registration. (Please note, that the State of Massachusetts does not acknowledge compact licensure for RNs or LPNs)
• Experience working remotely in a health care role is required.
• BLS Certification is Required.
• Minimum of 1–2 years of clinical nursing experience preferred, ideally in a primary care or community health setting.
• Experience or desire to work in team-based care model.
• Maintain and enhance professional nursing skills and knowledge by attending continuing education programs.
• Excellent interpersonal skills, communication skills, organizational abilities, computer experience, and the ability to work within a collaborative team setting.
• Excellent written and verbal communication skills – bi-lingual helpful.
• Proficiency in computer skills including: Outlook, Microsoft office, OneDrive etc.
• Proficiency in Electronic Health Records (EPIC preferred).
• Excellent judgment and ability to solve problems in a timely manner.
• Ability to adhere to strict confidentiality standards.
• Demonstrated ability to work effectively both as a team member and independently.
• Demonstrated ability to work in a culturally diverse and inclusive environment.

Work Environment

The functions of this role are conducted remotely during the schedule hours of the OCHS clinics. Reporting Structure This position reports to the Director of Nursing.

Equal Employment Opportunity

Outer Cape Health Services is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any protected class under federal, state, or local law is a violation of our policy and is against the law. Equal employment opportunity is provided to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, covered veterans' status, marital status, personal appearance, sexual orientation, family responsibilities, matriculation, political affiliation, or any other protected characteristic. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, placement, promotion, termination, reductions-in-force, recall, transfer, leave of absence, compensation, and training.