Remote Network Technician

About the role

The Compensation Range For This Job Is $51.34 - $57.87. This is a field-based position in remote geographic locations within Alaska and not a work-from-home role. This position follows a rotational schedule of two weeks on and two weeks off.

Responsibilities

• Central Office: Identify, research and resolve software and switch issues; Use applicable interface devices and appropriate test equipment to monitor digital central offices and associated facilities; Make decisions and take actions to ensure uninterrupted service; Respond to system messages and associated alarms to determine the root cause of network problems and to take appropriate corrective action; Analyze switch performance, system faults, customer reports, initiating corrective actions when necessary; Perform routine testing both on site and from remote test facilities, sometimes coordinating with other departments, customers, and other interconnecting telco personnel; Maintain technical documentation, office records, drawings, archived printouts, and site logs; Interpret and input complex software translation changes for system upgrades; Perform preventative maintenance and database backups; Install, configure and provision Remote and Central Office equipment; Troubleshoot, repair, and maintain Central Office equipment and wiring; Install, repair, and maintain rectifiers and DC power plants to include battery plants; Perform other duties as assigned.
• Data: Perform all associated installation, maintenance and testing on private line and special circuit equipment, digital access cross connect systems, T-carrier, fiber optic terminal and multiplexer equipment; Install, align, and maintain line treatment equipment associated with data and analog circuits; Install, repair, and maintain central office and customer premise equipment to include but not limited to: WAN/LAN Ethernet switches, routers, servers and VTC equipment, Satellite and base structure, Microwave, point to point, point to multi-point equipment; Perform all line conditioning testing; along with end-to-end tests for installation of data transport equipment from the Central Office to customer premise, utilizing a variety of basic and complex test equipment and switch and system-based testing facilities to ensure proper installation and testing of new systems; Coordinate installation activities with all customers and departments to include manufacturers, if required, to a successful completion; Make cross-connect changes and re-arrangement on MDF’s, digital cross connect panels, and fiber distribution frames as required; Interpretation of engineering specifications, schematics, and drawings associated with AK Communications network and CPE installations; Perform other duties as assigned.
• PBX: Provide customer service, troubleshooting, educate customers on available ACS products and services, provision and de-provision products and services; Answer customer inquiries; Determine cable distribution to fulfill service requirements; Run, secure and terminate necessary cabling; Place equipment cabinets, racks, or supporting framework; Accomplish all inter-cabinet wiring; Install associated sets and sub-sets of business systems; Install associated power equipment and make necessary distribution; Install and provision system programming; Perform all facets of fault location of PBX, PAX, Key, VoIP telephone or special circuits to restore degraded or out-of-service conditions; Conduct system or sub-system testing as required to determine failures or to accomplish routine maintenance tests; Perform preventative maintenance and database backups; Install, maintain, and modify PBX and Key Systems; Installation and configuration of vendor specific cards and equipment.
• General Maintenance: Routine minor tasks and repairs aimed at preserving the functionality, safety, and appearance of company-owned assets and facilities; These responsibilities include patching small holes, tightening loose fittings, repairing or replacing minor fixtures, door handles, locks, and hinges; replacing light bulbs; replacing filters; and identifying and removing physical hazards, debris, or obstructions.

Requirements

• Minimum Education and Experience Required: High school diploma; Four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years' experience in the skills and work this position will typically perform; Must have and maintain a driver's license; May be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.

Qualifications

• Network Technicians are normally required to have and maintain vendor specific training and/or certifications.

Skills

• Technical knowledge of telecommunications systems and equipment.
• Ability to troubleshoot and resolve complex technical issues.
• Strong problem-solving and decision-making skills.
• Excellent communication and customer service skills.
• Proficiency with various test equipment and software tools.
• Ability to work independently and as part of a team.

Benefits

Details about benefits will be provided during the interview process.

Pay

The Compensation Range For This Job Is $51.34 - $57.87.

Schedule

This position follows a rotational schedule of two weeks on and two weeks off.