Remote Membership Sales and Service Representative

About the role

Be the voice that strengthens member relationships and drives results. In this role, you'll deliver exceptional service through inbound and outbound member interactions while identifying opportunities to promote memberships, credit card offers, and other valuable club products. Using consultative selling techniques, active listening, and product expertise, you'll recommend solutions that meet members' needs, maximize sales opportunities, and create a positive, engaging experience with every interaction. This position is fully remote.

Responsibilities

• Manage, resolve, and process all membership enquiries through first call resolution, including billing, renewal, upgrades, payments, information changes, duplicate cards, processing payments, etc.
• Drive achievement of membership and credit card sales targets through proactive promotion, consultative selling, and effective closing techniques.
• Consistently identify opportunities for new membership sales, upgrades, and product enhancements to support membership growth objectives.
• Serve as a key contact for membership sales initiatives, leveraging direct mail campaigns, marketing promotions, and member interactions to maximize conversion and revenue results.
• Maximize all cross-sell opportunities – account maintenance, sales, warm transfer skills, etc., through transition and closing skills.
• Assist members through consultation, giving verbal and written email information, including but not limited to – directions, attractions, hotels, State parks, other areas of interest, weather conditions, road closures, member information, discounts, and rewards program.
• Complete Triptik requests; assist in auto vacation planning, etc.
• Receive and process cross-over support as needed during disaster situations.
• Adhere to performance metrics to include managing calls, schedule adherence, sales targets, and other metrics as prescribed by leadership.

Qualifications

• Required: High school diploma or equivalent
• Required: Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing Auto Club Group products.
• Required: Minimum: 6 months of customer service/sales experience in a fast-paced computer-automated business environment.