Remote Medical Customer Service Agent

After submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application. Candidates hired for work-from-home positions will receive company-issued equipment; additional details will be provided during the interview and onboarding process.

About the role

TSI is seeking a customer service agent with a medical background to act as a centralized resource to facilitate quality gap closure, including scheduling doctor appointments for patient exams. This is a remote/work-from-home position.

Responsibilities

• Schedule appointments for patient consultations, procedures, and follow-up visits with medical personnel via phone calls to patients
• Update/request doctor appointments via EPIC client system, including but not limited to: Mammo; Colon; A1C; Neuropathy; WCC; Annual Wellness; Basic Metabolic Panel; Dexa Bone Density; Hospital TCM; Fit Kit; Cologuard; Eye exam
• Make patient reminder and follow-up calls prior to next visits
• Enter all patient data accurately in client system for medical reference
• Coordinate with healthcare professionals about schedules, patients, and any changes
• Resolve scheduling conflicts as they occur
• Maintain patient confidence and protect operations by keeping patient care information confidential
• Serve and protect the physician or healthcare provider practice by adhering to professional standards, policies and procedures, federal, state, and local requirements, HIPAA, and Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards
• Deliver compassionate support, attention, and assistance to patients

Requirements

• High School Diploma, GED, or equivalent required
• 1–2 years’ prior experience in a medical office setting
• Experience with EPIC platform for patient scheduling required
• Experience with clinical roles for population health scope of work is a plus
• Strong work ethic that exhibits high ethical and moral standards
• Must be able to communicate effectively with high interpersonal skills to assist patients

Skills

• Proficiency with EPIC client system
• Medical office or clinical experience
• Strong interpersonal and communication skills
• Attention to detail and accuracy in data entry
• Adherence to HIPAA and JCAHO standards

Benefits

• Work from home
• Paid training
• Team-oriented work environment
• Growth opportunities
• Generous bonus opportunity
• Comprehensive benefits package, including:
  • Medical, dental, and vision coverage
  • 401k retirement plan with employer matching
  • Paid time off and paid holidays

Pay

$15–$16/hour based on experience

Schedule

This is a remote/work-from-home position.

Remote Work Requirements

• Broadband internet connection (no DSL or dial-up)
• Hard-wired connection required (no Wi-Fi or Wi-Fi hotspots)
• Minimum internet speed: 25 Mbps download, 20 Mbps upload