Remote Medical Collections Representative - Wisconsin ONLY

Position Summary

As a Medical Billing and Collections Representative, you will be responsible for managing delinquent medical accounts and ensuring timely resolution. This includes assisting patients with payment arrangements, addressing account inquiries, and submitting accounts for insurance follow-up to appropriate internal departments.

Position Responsbilities

• Manage and resolve overdue medical accounts
• Aid patients with payment arrangements and account inquiries
• Submit accounts for insurance follow-up to appropriate internal departments
• Maintain accurate and detailed account records
• Collaborate with internal teams to ensure account resolution
• Meet daily productivity and performance goals

Qualifications

• Education: High school diploma / GED
• Experience: 1–2 years of call center or collections experience in a healthcare environment
• Working knowledge of insurance collections, including verification of insurance and follow-up processes
• Strong communication and organizational skills
• Ability to work independently and meet performance goals
• Ability to handle high call volume (100+ calls per day)
• Experience with medical billing software is a plus
• Previous collections or customer service experience preferred
• Must reside in the state of Wisconsin
• Bilingual in Spanish preferred

About the Role

We are seeking a problem-solver with a passion for helping others to join our team as a Medical Billing and Collections Representative. This role requires a customer-focused, assertive individual ready to tackle challenges in a fast-paced environment.