Remote Live Chat Agent

Key Responsibilities

• Manage emails, calendars, and appointments for management.
• Respond to customer inquiries via email, phone, and chat in a professional manner.
• Process orders, update customer information, and maintain accurate records.
• Cook up with suppliers, vendors, and delivery partners regarding orders and shipments.
• Aid with inventory tracking and update stock records.
• Prepare invoices, purchase orders, and basic reports.
• Schedule meetings, staff shifts, and event bookings when needed.
• Perform data entry and maintain digital filing systems.
• Monitor online reviews and assist with social media messaging.
• Support marketing efforts by updating menus, promotions, and promotional materials.
• Handle other administrative tasks as assigned.

Qualifications

• A high school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience as a Virtual Assistant, Administrative Assistant, Customer Service Representative, or similar role preferred.
• Excellent written and verbal communication skills.
• Strong organizational and time-management abilities.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
• Familiarity with Zoom, Microsoft Teams, Slack, and project management tools is an advantage.
• Experience using POS systems or food ordering platforms is a plus.
• Ability to multitask, work independently, and meet deadlines.
• A reliable internet connection and a dedicated home workspace.

Preferred Skills

• Customer service and problem-solving skills.
• Data entry accuracy and attention to detail.
• Basic bookkeeping or invoice management experience.
• Knowledge of the food and beverage industry is an advantage.
• Ability to maintain confidentiality and handle sensitive information professionally.