Remote Licensed Customer Service Representative 1

About the role

Build a career in insurance, from the comfort of home. At Foundever, we invest in you from day one so you can build something lasting in the insurance industry.

Responsibilities

• Handle inbound calls supporting customers across Auto, Homeowners, Renters, and Umbrella insurance policies.
• Deliver accurate, empathetic service while helping customers understand their coverage and resolve policy questions with confidence.
• Offer thoughtful, needs-based coverage recommendations that genuinely fit each customer's situation.
• Support billing inquiries while completing your licensing requirements.
• Transition into full policy servicing and coverage support once licensed.

Requirements

• 18 years or older with a high school diploma or GED.
• 1 year of customer service or related experience preferred.
• Comfortable managing inbound calls in a structured, work-from-home environment.
• Open availability including evenings and weekends based on business needs.
• Commitment to consistent attendance during training and your assigned schedule after successful completion is key.

Qualifications

• Ability to navigate multiple systems and tools with ease.
• Clear, professional communication with customers and teammates.
• Confidence explaining insurance coverage options with empathy.
• Strong self-motivation, accountability, and attention to detail.
• Able to identify customer needs and recommend the right solutions.

Skills

• Ability to navigate multiple systems and tools with ease.
• Clear, professional communication with customers and teammates.
• Confidence explaining insurance coverage options with empathy.
• Strong self-motivation, accountability, and attention to detail.
• Able to identify customer needs and recommend the right solutions.

Benefits

• $16 to $19 per hour based on training phase and production milestones.
• 100% paid professional training starting at $16 per hour.
• Comprehensive medical, dental, and vision benefits.
• Employee Assistance Program and wellness resources.
• 401(k) with company match.
• Paid Time Off and employee discounts.
• Bonus programs and referral incentives.
• 93% of managers promoted internally because growth here is real.

Pay

• $16 to $19 per hour based on training phase and production milestones.

Schedule and Training Hours

• Hours of Operation: Monday through Friday: 8 a.m.-10 p.m. ET (7 a.m.-9 p.m. CT), Saturday: 8 a.m.-8 p.m. ET (7 a.m.-7 p.m. CT), Sunday: 11 a.m.-5 p.m. ET (10 a.m.-4 p.m. CT).
• Shifts may include evenings and weekends.
• All shifts are scheduled within our hours of operation, and schedules are shared in advance so you can plan accordingly.
• Training Schedule: College of Insurance (COI) Training: Monday-Friday, 9 a.m.-5:30 p.m. ET (8 a.m.-4:30 p.m. CT); Product Training: Monday-Friday, 11:30 a.m.-8 p.m. ET (10:30 a.m.-7 p.m. CT).