Remote Intake Coordinator - Licensed Practical Nurse (LPN) - $21/hr - Day Shift

CareHarmony's Intake Coordinators work comprehensively with providers to deliver value-based care management initiatives for their patients. We are seeking an experienced Licensed Practical Nurse (LPN/LVN) with at least 3 years of direct patient-facing work experience who thrives in a fast-paced environment, is self-motivated, has impeccable attention to detail, and values the impact they can have on a patient's healthcare journey.

Responsibilities

• Accept transfers from the Patient Enrollment team to conduct preliminary health assessments for newly enrolled patients in our network.
• Resolve patients' questions and create an open dialogue to understand needs.
• Identify and coordinate community resources with patients that would benefit their care.
• Provide patient education and health literacy on the management of chronic conditions.
• Assist with medication management, including identifying potential medication concerns, adherence, and coordinating refills.
• Assist in ensuring timely delivery of services to your patients, such as Home Health, DME, Home Infusion, and other critical needs.
• Quickly adapt to a fast-paced work environment, with most of your shift spent on the phone.

Requirements

• Active Compact/Multi-State LPN/LVN license.
• At least 3 years of direct patient-facing work experience.
• Technical aptitude with Microsoft Office Suite.
• Excellent written and verbal communication skills.

Remote Requirements

• Active high-speed Wi-Fi.
• Home office or HIPAA-compliant workspace.

Plusses

• Epic Experience.
• Bilingual.
• Additional single-state licensures.

Physical Requirements

• Sedentary position requiring sitting for long periods of time.
• Ability to speak clearly and listen attentively, often by telephone, for extended periods.
• Ability to understand, process, and take thorough notes in real-time during telephone conversations.

Benefits

• Health benefits (core medical, dental, vision).
• 401k with company match.
• Paid holidays.
• Paid Time Off (PTO).
• Sick Time Off (STO).
• Company laptop provided.

Pay

• Starting pay: $21/hr with the ability to earn up to $28/hr based on production.
• Quarterly bonus program.
• Opportunities to pick up overtime to increase earnings.

Schedule

• Full-time, Monday–Friday, no weekends.
• Rotational on-call duty approximately once per year.
• Hours: 8:00 AM–4:30 PM CST or 9:00 AM–5:30 PM CST.