Remote Insurance Specialist (Collections)

Remote position based in Wisconsin.

About the role

Join our team as an Insurance Specialist! This role serves as the liaison between the business, clients, patients, and insurance companies, providing service via all available omni channels.

Responsibilities

• Offers education on the healthcare revenue cycle and troubleshoots accounts through resolution by reviewing large balance accounts and other departmental insurance discovery processes.
• Engages in active listening with callers, confirming or clarifying information and diffusing conflict.
• Makes appropriate changes or documentation in client healthcare systems and internal technology platforms.
• Submits claims to insurance providers on behalf of clients for their patients, following through to resolution.
• Contributes to the development of workflows for incoming clients, developing procedures and communicating expectations to the contact center.
• Proactively shares information about healthcare revenue cycle services to support business growth.
• Follows department processes and procedures in compliance with industry laws and regulations.
• Manages inventory to ensure metrics are met so patient accounts are not sent to collections prior to resolution.
• Reviews and escalates complex accounts requiring additional review.
• Meets key performance indicators and expectations established for the position.
• Performs all duties with the highest integrity and confidentiality.
• Completes assigned training and learning plans, including those that fulfill industry compliance requirements.
• All other duties as assigned.

Requirements

• High School Diploma or GED (required).
• Two years of college or an Associate's Degree (preferred).
• 1+ years of experience in a customer service capacity, preferably in a contact center environment.
• 1+ years of experience multi-tasking in a fast-paced environment.
• 1+ years of experience with medical insurance, coding, or billing in a professional environment.

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans available starting after 60 days of full-time employment.
• Life & Disability Insurance: Basic life/AD&D, short-term, and long-term disability coverage, with optional voluntary life/AD&D plans.
• 401(k) Plan: Eligible to participate after three months of continuous service.
• Paid Time Off (PTO): Start accruing PTO from your first day of employment.
• Flexible Benefits: Customize your benefits package to fit personal and family needs.