Remote Insurance Representative

About the role

Insurance Specialists complete a paid training program to obtain state licensing and become a Licensed Insurance Sales Agent. After licensing, you will represent one of the nation’s top insurance providers by handling inbound calls from warm leads, consulting with customers to identify their needs, matching products and solutions, educating customers on offerings, and providing an exceptional customer experience through strong relationship‑building. At Afni you are part of a culture where you matter, lifelong friendships are formed, skills are developed, you can make an impact, have fun, and belong.

Responsibilities

• Take inbound calls and conduct consultations to identify prospective insured's needs.
• Take control of the conversation and match products and solutions to best meet those needs.
• Educate customers on insurance products and services while identifying opportunities to sell additional products.
• Read all disclosures verbatim and ensure all coverages and solutions are communicated effectively using provided resources.
• Solve problems and formulate solutions by researching, analyzing, and resolving inquiries regarding insurance and service‑related issues.
• Engage with callers from all walks of life, customizing assistance according to each policyholder’s needs.

Qualifications

• At least six months of experience in a service or sales environment.
• Ability to work in a fast‑paced environment.
• Ability to multitask and use effective time management.
• Computer skills using multiple screens and applications simultaneously.
• Exceptional communication and active listening skills, with the ability to build rapport and handle difficult situations professionally.
• Quick‑thinking problem solver; self‑motivated with a strong work ethic and effective time management.
• Sales‑focused mindset: proven ability to sell and upsell products/services while delivering excellent customer service.
• Able to attend 100% of the paid training period.
• Available to work assigned shifts after full‑time paid training, including weekends and some holidays, between 7:30 am –