Remote Inbound Customer Support Specialist at PerunHR

About the role

The role involves supporting customers via various channels including phone, email, online chat, and social media. The position requires excellent communication skills and a passion for enhancing customer experiences.

Responsibilities

• Answering customer queries via phone, email, online chat, and social media
• Providing timely and effective support to customers
• Handling escalated issues and providing solutions
• Maintaining positive and professional interactions with customers

Requirements

• A high school diploma or GED
• Customer service experience preferred

Qualifications

• Excellent communication skills
• Ability to work independently and manage time effectively
• Strong problem-solving skills

Skills

• Excellent verbal and written communication skills
• Proficiency in using customer service software
• Ability to handle multiple tasks simultaneously

Benefits

• Flexible working hours
• Remote work option

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible and can be arranged to accommodate personal needs.