Remote Inbound Customer Service Agent - 8.17 Start

Responsibilities

• Handle a high volume of inbound calls; assisting customers with managing their reservation
• Updating Traveler contact information, processing payments, managing airline reservations, online access resets, providing general information on itineraries
• Taking escalated calls, deescalating calls in a customer centric environment
• Communicate comprehensive information to travelers, including details about our products and policies.
• Document all customer interactions and call notes in assigned programs
• Work across multiple platforms in an efficient manner to handle and solution inbound calls (5-7 programs at one time - working across 3 screens).

Qualifications

• 3 - 5+ years of experience working in a call center environment, receiving customer service-based calls.
• Displayed proficiency in an unscripted environment.
• 1+ years of experience working remotely (Preference to those who have started and trained remotely).
• Must have hardwired internet (cannot use Wi-Fi), recommended speeds are 50 MBPS Download, 25 MPBS upload

Schedule

• Schedule Training: Monday - Friday 9:00 - 5:00 PM ET
• 1st Production Schedule: Sunday - Thursday | Sunday (10:00 AM - 6:00 PM ET), Monday - Thursday (12:00 PM - 8:00 PM ET)
• Tuesday - Saturday | Tuesday - Friday (12:00 PM - 8:00 PM ET) Saturday (10:00 AM - 6:00 PM ET)

Total Rewards Benefits

• Base salary range: $18.00 hourly
• Annual incentive bonus
• First-class benefits, which include:
• Comprehensive and heavily subsidized medical, dental, and vision plans, plus on-site gym access, holistic wellness sessions, and group fitness classes
• Substantial Paid Time Off (PTO), and 11 paid holidays- including Juneteenth, Memorial Day, and Labor Day. Plus- extensive parental leave, with up to 12-16 weeks paid leave at 100% base salary.
• Travel more, spend less: 50% off our trips for you and a companion, 25% for additional immediate family members, and exclusive quarterly associate travel deals
• Your future, secured: 401(k) with company match, life insurance, and disability coverage
• Continuous growth: Tuition assistance for both professional and personal development, opportunities for professional development through oversees travel, and direct access to Pinnacle Leadership & Team Development.
• Extra perks: FSA options, pet insurance, home & auto discounts, and paid volunteer time off to give back to the community