REMOTE - HR Services Manager

Our values start with our people. Join Ross, a leading off-price retail chain with over 2,200 stores and a strong track record of success and growth. We focus on bringing customers high-quality brands and on-trend merchandise at extraordinary savings, while providing a fun and exciting treasure hunt experience.

About the role

The HR Services Manager is a strategic, process-oriented, and results-driven leader responsible for the overall management and delivery of enterprise HR Services operations, including the HR Service Center (Call Center), Background Screening Programs, and Talent Acquisition Coordination functions. This role leads a team through multiple front-line supervisors, providing direction, coaching, and accountability to ensure high-quality, customer-focused HR services that support employees, candidates, managers, and HR business partners across the organization.

Directs the day-to-day operations of HR Services, ensuring timely, accurate, and efficient delivery of services across multiple functional areas. The HR Services Manager drives operational excellence, service quality, compliance, workforce performance, and continuous improvement. This position develops and executes strategic initiatives, enhances service delivery models, manages vendor relationships, leverages data and analytics, and ensures adherence to company policies and employment regulations.

Responsibilities

• Lead, develop, and mentor a team of HR Services professionals through direct supervision of multiple supervisors and their respective teams.
• Establish clear performance expectations, goals, and accountability measures to drive operational success and employee engagement.
• Foster a culture of customer service, collaboration, continuous improvement, and operational excellence.
• Partner with HR leadership to align HR Services strategies with organizational objectives and workforce needs.
• Develop succession plans and talent development strategies to build organizational capability and leadership bench strength.
• Responsible for the implementation of new programs, policy and process; business partner training, communications, third-party vendor selection, business reviews, and contract negotiations.
• Drive special projects pertaining to centralized HR Services activities.
• Integrate issues, lessons learned, best practices, and vendor input to constantly improve the cost and value of services delivered.
• Address associate/customer issues and concerns related to HR Services, Background Screening, and Talent Acquisition to continually improve experience.
• Ensure policy, procedures, and other required documents are up to date, accurate, and distributed to stakeholders in a timely manner.
• Work closely with IT on processes involving internal and external systems, including upgrades and testing.
• Collaborate with key partners such as Talent Acquisition, Payroll, Legal, HR Services for the Field organization, operators, and senior leaders.
• Monitor and partner with Buying Office and Distribution Center compliance with policies and protocols.
• Consult and make recommendations to the HR Leadership team regarding trends, efficiencies, and operational issues.

Requirements

• Bachelor's degree and/or equivalent relevant experience.
• 5+ years specializing in delivery of HR services such as background screening or HR generalist work in a corporate environment with significant exposure in these areas.
• Excellent communication and presentation skills.
• High detail orientation.
• Proven leadership, vendor management, negotiation, and consultative skills.
• Knowledge of EEOC, background compliance, ADA, and other employment laws and policies.
• Understands the financial aspects of benefits and vendor management, including analytical skills to measure performance and effectiveness.
• Self-directed and self-motivated; able to work in a fast-paced environment.
• Demonstrated success in project management.
• Strong supervisory skills, including training, coaching, performance evaluation, teambuilding, and ability to distribute and delegate tasks appropriately.

Skills

• People: Building Effective Teams, Developing Talent, Collaboration, Leading by Example, Communicates Effectively, Ensures Accountability and Execution, Manages Conflict.
• Business: Business Acumen, Plans, Aligns and Prioritizes, Organizational Agility.

Work Environment

• Primarily office-based, working on a computer.
• Requires sitting, standing, walking, hearing, talking on the telephone, attending in-person meetings, typing, and working with paper/files.
• Consistent timeliness and regular attendance.
• Vision requirements: Ability to see information in print and/or electronically.
• Occasional domestic travel.
• Proficiency in Microsoft Office suite.
• This position may be performed remotely anywhere within the United States except Colorado and New York City.

Supervisory Responsibilities

• HR Services Supervisors
• Human Resources Coordinators

Pay

The base pay range for this role is $105,400 - $158,000. The range is dependent on factors including experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.