Remote Healthcare Call Center Representative
About the role
As a member of the Customer Experience team, you will handle telehealth-based phone calls and email inquiries. Call drivers can include insurance verifications, benefits education, billing questions, prescription issues, technical challenges including up to real-time support during time sensitive situations. You manage a steady volume of incoming calls from customers while navigating multiple systems. Punctuality and dependability are key to our clients' success and your role as an associate.
Responsibilities
- Answer questions about services, provider availability, insurance coverage, visit costs, etc.
- Aid patients in scheduling appointments for virtual consultations with healthcare providers
- Provide technical assistance in enrolling, scheduling, joining telehealth visits, reviewing account information, etc.
- Investigate patient reports of incorrect costs, refund requests, insurance coverage, etc. and escalate cases to billing department
- Guide patients through self-service options to locate visit history, sick slips, prescription information, medical records, etc.
- Collect patient feedback on provider quality, ease of use of self-service options, visit connectivity, etc.
Requirements
- High school diploma, GED, or college degree
- Successfully completed a 3-week virtual training class and 1 week of Nesting
- Successfully complete customer service assessment & typing test on a computer (not compatible with mobile devices)
- High school diploma, GED, or college degree
- Complete a mandatory paid training program with 100% attendance
Qualifications
- Open flexibility: Hours of Operation: 24/7/365
- Production schedules are based on Business Need/Will be assigned during training
- The pay rate is $16.50 an hour, which may be below your state's minimum wage. Please take this into consideration when applying
- Health benefits (medical, dental, vision) are available on the first day of employment
- Paid time off is accrued after 180 days (about 6 months) of employment
- High speed internet. You must have a home internet connection with 25 Download and 10 Upload Speed (you may do a quick check through https://www.speedtest.net/)
- Must be able to hardwire your work computer directly to your home modem via ethernet
- Must have a quiet, distraction free workspace
Skills
- Great problem-solving skills
- Ability to effectively multi-task
- Excellent communication skills
- Availability to work weekends
Benefits
- Health benefits (medical, dental, vision) are available on the first day of employment
- Paid time off is accrued after 180 days (about 6 months) of employment
Pay
The estimated salary range for this role is $16.50/hour. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
Schedule
Hours of Operation: 24/7/365
About Us
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
About the Team
Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.