REMOTE F/T OVERNIGHT RN TELEPHONE TRIAGE (NYS LICENSED)

Primary Responsibilities

• Receives incoming calls from contracted clients
• Affirms patient's current health status and recommends appropriate level of care based on clinical judgment, evidenced based guidelines and clinical protocols
• Develops plan(s) of nursing service appropriate to the patients’ health care needs
• Demonstrates knowledge of medications
• Telephone communication skills with appropriate phone etiquette necessary
• Makes critical independent decisions and prioritizes appropriately
• Documents all calls and actions taken into the patient’s medical record
• Utilizes technology as appropriate to meet the requirements of the job functions
• Communicates to the health care team members the outcome of the assessment/reassessment to ensure appropriate follow up occurs based on the needs of the patient care
• Displays an exemplary level of patience, courtesy, and flexibility
• Interacts with patients, physicians, and staff in a manner conducive to maintain positive relationships and to meet the goals and objectives of the agency
• Adheres to ethical, legal/regulatory and accreditation standards
• Assumes responsibility for his/her own education, using formal and informal resources that contribute to professional self-growth
• Consults with administrator for issues or requested services outside scope of practice or requiring assistance in performing
• Performs other duties as assigned

Qualifications

• New York State Registered Nurse Licensure Only
• Unrestricted New York State Licensed RN with a minimum of two years of experience as a clinical hospital nurse in an emergency room, critical care or med/surg, OR a minimum of two years’ experience in RN telephone triage in a primary care setting required
• AAS in Nursing, Bachelor’s Degree in Nursing or related fields preferred, not required
• Knowledge of OPWDD regulations recommended, not required
• Previous Chronic Care Management / Case Management required
• Previous Chronic Disease Management and Education required
• Current CPR/BLS required
• Current Infection Control Certificate required
• Must be proficient with advanced computer technology and in using multiple computer applications and internet at one time