Remote Deposit Capture Specialist(FullTime) - OKC, 23rd St

About the role

Responsible for work in the Remote Deposit Capture Department. This position will also support Treasury management functions related to RDC. Work will include handling multiple tasks and duties relating to setup, monitoring and ongoing maintaining of Remote Deposit Customers, including customer, vendor contact and support. Provide assistance to Treasury Management and Remote Deposit Capture Departments. This is an in-office position located in Oklahoma City/OKC; remote work is not permitted.

Responsibilities

• Assumes responsibility for effective and timely performance of assigned functions.
• Duties relating to setup and support of customers using Remote Deposit Capture product.
• Coordination and daily tasks related to overall RDC activities
• Perform maintenance to customer accounts in RDC system
• Technical knowledge and assistance with department projects and customers as needed.
• Work with other departments during RDC implementations and conversions.
• Assist in development of processes and procedures of the RDC department
• Work closely as needed with RDC product vendors
• Requires attention to detail with accuracy and timeliness understanding agreements, forms & approval processes
• Work with other associates completing audits for department
• Complete daily balancing of RDC deposits and find outages as needed
• Assist with customer phone calls and email inquiries relating to RDC daily 8:00am-5:00pm
• Preparation and completions of forms, document scanning and other tasks relating to customer records.
• Cross-train throughout RDC operations department.
• Inventory and tracking responsibilities for RDC customers.
• Monitoring and coordination of RDC product fees and expenses.
• Daily interaction with customers, department team members, Treasury Sales associates and banking centers.
• Other duties as assigned.
• Assumes responsibility for establishing and maintaining professional business relations with external customers, internal customers, and vendors.
• Obtains and conveys information as needed.
• Composes correspondence as needed.
• Resolves (or refers) questions and requests promptly and courteously.
• Quick and accurate follow-up to service and support requests and issues is expected.
• Acts in a courteous and professional manner to all customers and associates.
• Maintains confidentiality of customer information.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with Bank Associates, Management and Vendors.
• Assists related departments as needed.
• Supports Treasury Management and RDC associates as needed.
• Keeps management informed of area activities, risks, trends and of any significant problems.
• Attends and participates in meetings as required.
• Completes required reports, trainings, and related documents.
• Assumes responsibility for related duties as required or assigned.
• Stays