Remote Customer Support Agent (P&C)
About the role
Respond to inbound calls from existing customers
Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Responsibilities
- Respond to inbound calls from existing customers
- Process service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, etc.
- Help customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits or make changes to existing policy
- Work to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation
Requirements
You can multitask and manage multiple competing priorities
You are passionate about helping others
You have 2+ years of experience working in a call center environment
Qualifications
Not specified
Skills
Not specified
Benefits
We will pay for your P&C license (expected within 60 days after starting)
Medical, dental, vision insurance, 401K match
Pay
Hourly wage: $19.00 - 21.00
Schedule
Flexible scheduling options, with the choice between a 5-day, 8-hour schedule or a 4-day, 10-hour workweek