Remote Customer Success Representative

About the role

The Team Forum Communications Company is a family-owned media and technology company established in 1878. Our headquarters are in downtown Fargo, with additional locations in Minnesota, North Dakota, South Dakota, and Wisconsin. We are seeking a FULL TIME REMOTE Customer Success Representative to join our Customer Support team.

Responsibilities

• Help to identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change.
• Provide daily support to members who need assistance with their online membership.
• Gather customer's information and determine the issue by evaluating and analyzing the issue.
• Stay current with system information, changes, and updates.
• Effectively share best practices and experiences with colleagues.
• Keep accurate records of subscriber’s service by utilizing software systems.
• Accurately input customer payments and other information such as vacation stops, change of address, digital and print subscription starts.
• Help subscribers maximize the benefits of their membership and demonstrate the value of the FCC sites by matching interests and requirements to content, tools, and features.
• Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite, and efficient manner.
• Maintain confidentiality of members and adhere to PCI compliance practices.
• Assist members in troubleshooting access difficulties to our online platform.

Qualifications

• Technical experience is preferred, in addition to the ability to proficiently enter data, communicate effectively, and multi-task.
• Demonstrate resilience by having a positive attitude when making outbound calls, adapting to change within campaigns, and being self-motivated.

Pay

Expected compensation for this role is between $16 and $18/hour, based on shift, qualifications, and experience.

About the company

We are a family-owned media and technology company that has been providing trustworthy, quality journalism and business solutions for more than a century. We are leaders in the business of print and digital news, technology, telebroadcasting, printing, and agency advertising. The company is comprised of passionate and purpose-driven people fueled by collaboration and innovation. In addition to a generous benefits package, you'll enjoy development and growth opportunities, an inclusive and creative culture, and a safe working environment. We believe in supporting each other, working hard towards common goals, and having fun. Come for the perks. Stay for the people.

Benefits

We offer the following for all full time and 32 benefited employees:

• Health, dental, and vision packages
• Company paid short term disability and life insurance coverage
• Critical illness, accident, and hospital indemnity coverage options
• Paid maternity and parental leave
• Retail benefits
• Generous PTO and paid volunteer hours

Equal Employment Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.