Remote Customer Service/Sales Rep - Starting 11/9/2026

About the role

Build Your Future! Come join our thriving team as a Remote Customer Service Representative! We are seeking ambitious, self‑motivated and driven people just like you for a rewarding career in the customer service arena. Why should you consider TSI‑CXBPO (part of TSI family of companies)? Work from home, Paid training, Team‑oriented work environment, Growth opportunity. This is a remote/work from home position.

Responsibilities

• Proactively and consistently discuss and recommend additional products and services to customers during qualified calls, including water heaters, surge protection solutions, and in‑home electrical wiring options.
• Potential for monthly and quarterly bonus based on sales performance for meeting client mandated KPIs
• Assist customers with inquiries/concerns
• Ensure all account information is accurately documented and inputted into client system
• Provide detailed explanations of account status and inquiries to customers
• Adhere to State and Federal regulations pertaining to your job duties
• Assist customers with delinquent accounts according to various state guidelines
• Consistently discuss additional product and service offerings with customers on qualified calls
• Utilize exceptional communication skills to fulfill both client and customer goals
• Maintain an average Inbound Handle Time
• Achieve Quality Assurance goals
• Adhere to Production measures (time spent on calls, schedule adherence, etc.)

Requirements

• One to two years’ experience working in a call center environment is preferred.
• Detail oriented and able to organize and prioritize work, meet strict deadlines, and effectively communicate with outside parties.
• Effective call handling skills and high levels of professionalism required.
• Strong focus on exemplary shift attendance required.
• High School graduate or equivalent required.
• For remote positions: Broadband internet connection (no DSL or dial‑up), hard‑wired connection required (no Wi‑Fi or Wi‑Fi hotspots).
• Speed test results: 25 Mbps download, 20 Mbps upload.
• Camera must be on during training from start to end of each shift (excluding breaks and lunches).

Skills

• Proficiency with Microsoft applications.
• Ability to learn new software applications.
• Exceptional communication skills.

Benefits

• Medical, dental and vision coverage.
• 401k retirement plan with employer matching.
• Paid time off and paid holidays.

Pay

$15.00/hour

Schedule

• Paid Training Start Date: Monday, November 9, 2026
• Training Hours: Monday through Friday, 8 am – 5 pm EST (27 training days)
• Hours of Operation (following training): 7 am – 7 pm EST