Remote Customer Service Representative w/ the VA (Phone/Email/Chat)

Why Consider This Job Opportunity

• Salary up to $17 per hour
• Fully remote position with flexibility in work location
• Multiple openings available with new hire onboardings expected throughout 2026
• Equipment provided for remote work
• Opportunity to support Veterans and make a positive impact in their experience
• Mandatory training period to ensure comprehensive onboarding and skill development

What To Expect (Job Responsibilities)

• Answer inbound calls and customer inquiries through various channels, ensuring professionalism and courtesy
• Make outbound calls as necessary based on business needs
• Resolve or escalate customer inquiries in a timely manner
• Document all customer interactions accurately using Case Management or CRM systems
• Maintain a high degree of quality in customer interactions as measured by internal quality monitoring and surveys

What Is Required (Qualifications)

• Minimum of 3 years of customer service or contact center experience
• High school diploma or GED required; degree preferred
• Ability to read and speak English clearly and fluently
• Strong listening and human relations skills
• Ability to manage multiple tasks and understand the workflow of inquiry resolutions

How To Stand Out (Preferred Qualifications)

• Experience with CRM applications or case management systems
• Ability to work effectively as a team member
• Strong typing and writing abilities to respond to inquiries
• Familiarity with electronic communication channels