Remote Customer Service Representative - Must Reside in NY (Starting 8/10/2026)
Overview
After the submission of your application, you will receive an email with instructions to complete a series of assessments through our online platform, Harver. Completing this AI-powered assessment is required for prompt consideration of your application, as it serves as the initial screening in our employment process.
Work Location
This is a remote/work from home position. Must reside in New York state.
Compensation
$16.50/hour
Paid Training
Start Date: Monday, August 10, 2026
Training Hours: Monday through Friday: 8am - 4:30pm EST
Hours of Operation
- Following Training: Monday through Friday: 10am - 9pm EST; Saturday: 7am - 5pm EST
Build Your Future!
Come join our thriving team as a Remote Customer Service Representative!
Responsibilities
- Assist customers with billing inquiries/concerns
- Ensure all account information is accurately documented and inputted into client system
- Provide detailed explanations of account status and inquiries to customers
- Adhere to State and Federal regulations pertaining to your job duties
- Aid customers with delinquent accounts according to various state guidelines
- Utilize exceptional communication skills to fulfill both client and customer goals
Qualifications
- The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines
- The candidate must have effective call handling skills and high levels of professionalism
- A strong focus on exemplary shift attendance is required
- The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications
- A High School graduate/ equivalent is required
Note
- For Remote Positions: The minimum internet speed requirements for remote work are as follows: Broadband internet connection (No DSL, or Dial Up)
Hard wired connection required (no Wi-Fi, Wi-Fi hotspots)
Speed Test Results: 40 mbps download, 20 mbps upload - Cameras are required to be on during training from start to end of each shift (not including breaks and lunches)
Benefits
- Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!
Equal Employment Opportunity
We provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, status as a protected veteran, genetic information, status as a qualified individual with a disability and any other basis protected by federal, state or local laws.